No more to no service

Wifi connection went down on Tuesday evening. It is now Friday evening. The latest lie after the technicians is working on it remotely is a technician will come out to assess the situation after 3 days. It took them this long to decide to send a technician out. So now I will probably wait another 2 weeks for a technician because this is what happened the last time I logged a complaint. I had to become irate first before I received service. Why must we always get to a ******ous point before receiving the service that we are paying for. They act like we doing them a favour. Well you now what no more.