Double debit suspend account

<p>I have had just about enough of Skyfi Internet Solutions!! </p> <p>2 months ago they double debited our account. </p> <p>We emailed them and told them what happened and asked for a refund of the second amount. </p> <p>They did not respond to any of our emails or answered any of our calls. We eventually got through to them at the end of the month and told them to make sure they don't debt our account again the following month. Last month they did not debit our account but this month DOUBLE DEBITED AGAIN!! we were obviously furious, contacted them and explained that we have reversed the second debited amount and have stopped the debit orders going forward and would rather EFT them. We asked them to stop the debit orders from their side but they said it is a problem from their service provider (NuPay) and that we should contact them to sort out our account. We explain that SKYFI is our service provider and that SKYFI should provide a service and sort out our account, not us! They did not reply to our email or sort out our account but instead SUSPENDED OUR ACCOUNT!!!!! After everything we've been through from our side to sort this out, Skyfi lack of support AND paying DOUBLE (for this month AND next month) they suspend our account!!!! This service is PATHETIC! No support, no understanding, no refund, no response on emails... just a big FU and suspending our account!!</p> <p> </p> <p>A small thanks to Janco (in the support department) for his polite service and trying to get this sorted out even though it's not his fault. </p> <p> </p> <p>Sincerely </p> <p>A customer without a service he has more than paid for. </p>