Bad Service Skyfi Internet Solutions

I have assigned with Skyfi Internet Solutions on 18 August 2017. Should have been installed 1 September 2017. Only installed on 2 October 2018. Installation fee and first month of internet included in first payment. Was disconnected on 7 November 2017. Problem - debit order was not implemented. Made payment on 9 November 2017 for November 2017. On 15 November 2017 - made payment again for December 2017. On 8 December 2017 - internet disconnected because of non-payment. Went to Cape Town on 9 December 2017 until 3 January 2018. - no internet for that period. Made payment on 15 December 2017 for January 2018. On 7 January 2018 - internet disconnected because of non-payment. Made payment on 15 January 2018 for February 2018 On 7 February 2018 - internet disconnected because of non-payment. Made payment on 15 February 2018 for March 2018. Again on 7 March 2018 - internet disconnected because of non-payment.

I phoned yesterday, was very rude, also every time internet was disconnected. I feel that I am treated with disrespect. I accused them of incompetency. I am paid in advance, but every time my internet is suspended. Every month an amount of R150 gets added to my account for connection fee.

According to them their invoiced are processed on every 25th of the month. Although I have made 2 payments in November 2017, it is not allocated as a payment in advance. The debit order that should have been activated in August 2017 never happened. After the November incident, I cancelled the debit order verbally. After that I made prompt payments on the 15th of every month. Today my internet is still off. I am really fed-up with this situation. I was handed over to their legal team, because I refuse to pay anything until this situation is sorted out.

Please help!!!!