Bad Ethics

Sky-Fi is the worst ISP in the country hands down. The connection is up an down, with a lot of packet loss. Support is non existent. If you email them they take anything from 2 days to 2 weeks to get back to you, and if you try call them you will either get cut off after waiting on the line for 40 minutes, otherwise you get told the person you need to speak to is currently on a call, they will phone you back, but they never do. Currently I am on month to month with them, and have been trying since November 2017 to cancel my account, which has almost been impossible. After countless emails, which they never respond to and calls which they don't answer, I decided to contact the sales department since they are definitely keen to get new business, they were sure to answer. on 29 November 2017 I finally got through to the cancellations department who gave me confirmation that my account would be cancelled at the end of December 2017. On 1 December 2017 I received an email stating my account will be inactive from 1 December and not the end as promised. Again a huge hassle to get in contact with anyone from the company but finally got through to sales and was told they had corrected the error. At the end of December 2017 I recieved an invoice for January 2018, so again a absolute pain to try get a hold of anyone in support, but finally do. The support tells me that since I only officially cancelled on 1 December 2017 I have to give 30 days notice which means I can only cancel end of January 2018. on 9 January 2018 I ask for written confirmation of my cancellation from SkyFi as their word means absolutely nothing. On 12 January 2018 I get a reply stating that since I haven't provided 30 days notice for cancellation, I need to pay a months penalty by 24 January 2018, otherwise they will not cancel my account.

Needless to say I have refused to pay any cancellation fee, and have reported this company to the Consumer protection commission. Usually in a company there are some departments which are better than others, yet with Sky-Fi it seems that every department is completely ***********, (except for new sales). Over the 2 years with them, the accounts department have sent me 6 incorrect accounts, either double billing me or not recognizing a payment despite having the payment linked to my account with the correct ref number.

I would really recommend staying as far away from this company as you possibly can.