Skullcandy sold me a product under false pretenses and refuses to give me a refund.

I recently bought the Skullcandy Crusher wireless headset at rAge. When I spoke to the sales consultant he assured me and my husband that this headset was absolutely perfect for gaming as the headset has headphones and a built in mic and I'd be able to game with the best quality sound and mic.

The issue I have had with the headset is that it can only do one at a time. If I want great sound then I need to disable the mic, if I want great mic quality then I need to disable the sound. I also didn't open the product for a month as I was waiting for the bluetooth ****le I had purchased to arrive so I could use the headset.

When I have both the mic and sound on then the sound quality drops to below cellphone quality sound. When I enquired about this I was told to send screenshots and they would find out if I could get a refund.

When they emailed me back I was told the following:

"The Crusher is not designed to be a gaming specific headset with audio & chat functionality. It is a wireless headset designed for a unique audio listening experience. The built in mic is there to take phone calls whilst using the unit. The Crusher will provide an immersive experience no matter what you are listening to (music/movie/game) but it won’t provide a 2 way (audio & chat) functionality.

We unfortunately cannot offer you a refund if the unit has been opened & used. It is also over a month old.

Don’t hesitate to contact me if you have any further queries.

Best, Daniel Hoffmann"

So lets review this email shall we?

* "The Crusher is not designed to be a gaming specific headset with audio & chat functionality." So why did you sell it to me as one of the best gaming headsets there is on the market and that both would function perfectly when I use it for gaming?

* "It is a wireless headset designed for a unique audio listening experience." So what is the point of the mic?

*"The built in mic is there to take phone calls whilst using the unit." I don't know of anyone who will pay R2500 for a headset just to take phone calls. There's zero logic in it and to be honest I think you're just trying to cover your lying asses.

*"The Crusher will provide an immersive experience no matter what you are listening to (music/movie/game)" Finally something we can agree on, but you just said in your earlier response that the headset is not meant to be used for gaming but here you are mentioning using it for gaming? Condescending much?

*"but it won’t provide a 2 way (audio & chat) functionality." Why bother even putting a mic in the device to begin with????????

*"We unfortunately cannot offer you a refund if the unit has been opened & used." So let me get this straight, if my headset was broken in half and I opened the box like that you would refuse to do anything about it? Oh wait, I forgot - customers are supposed to know when a company lies to them, and they're supposed to guess that the purchased product is broken before they open it. Gotcha.

*"It is also over a month old." And your point is? You offer a 2year warrantee or is that another lie? Its a month old because you don't include a bluetooth adapter with the device but sell it as a gaming headset, so i had to go through many bluetooth ****les as I thought the ****le was the issue and not the headset.

So you sell me a product under false pretense, a product that costs me R2500 where I could have gone to an actual proper brand like Logitech and purchase an even better headset for that price, but no I chose you because I heard of the amazing sound quality you offer. But hey if its perfectly legal for you to sell me something with false adverti*****t. Im pretty sure thats considered *****.

I want a refund. I wont stop until i get it.