Disappointment in Skullcandy products & service

I ordered two pairs of Skullcandy earphones off of their website in the beginning of November 2021. Within the last week of November the first pair of earphones started giving problems (left earbud did not play properly). Requested an exchange in the first week of December, received an email back stating that they would come pick it up, have it checked and move forward from there. I sent back the requested forms on the same day. One week later the second pair of earphones did not want to charge anymore. I've sent another email stating the problem, as well as requesting a reply to the second email I've sent for the first pair of earphones to be collected. Until this day, I haven't received any news back. I believed Skullcandy was one of the best brands, as I've used products from them before and I truly expected these products and the service I've received to be better. I am very disappointed and would not recommend them to anyone again.