Skrill nightmare

I made a withdrawal on the 25 or 26 February 2019, i went to the bank and asked them to trace the transaction and there is non,this is my 3rd Skrill withdrawal, and they all fail. I have send a bank statement which was printed by the bank today,stamped and scanned, please have a look at your help@skrill mails and attend to my case. Your service is pathetic, unbelievable