skrill is horrible company

someone hacked my account When amount dedicated (1100$) from my account i updated skrill by that even i called inform about it later they asked me to send dispute form, copy of my IDs, bank statement and address confirmation.. on last reply from skill i got this answer ((Unfortunately we are not in a position to assist you with a refund of the unauthorized transactions as the funds have already left our system.)) I am really disappointed with skrill