Skrill gives no service and has no support

I have now been trying for 3 weeks to have my account verified. They rejected my utility bill which I have been using successfully for years at many organizations as proof of address because first, they say it is not a utility bill and when I pointed out that it was they then said they cannot read it. But it is printed by computer and nobody has ever beforehand trouble in reading it. Then out of desperation, I sent a bank statement with my name and address as additional proof of address TWO weeks ago! All my account says they are viewing the document. They have NO support e-mail address and NO Live Chat and I cannot find a support telephone number so I cannot contact them. They only give support to VIP customers that have more than 15.000 Euros in their account. In the meantime, my money lies frozen in their account and I cannot use it or withdraw it.