Skrill error message, Skrill support says all fine

I try to make a transaction with my Skrill Mastercard on Alibaba. Gets rejected with a error message from Skrill to contact them. When I contact Skrill support, I get confirmed that my account is fine and all in best order. But every time I try the payment, I get the same error message from Skrill... and now the best part. Support closes the ticket and that is it, not their fault. Their server message, their support.. one of both is badly wrong.. and as the transaction not working.. result is rather easy to figure out. What baffles me is, that they do not see any problem with that.. all good in the eyes of the Skrill support team. Nobody even gets the question.. why is our system rejecting when all should be fine... nope.. no option. My eyes see that the account is fine, must be fine... and welcome to Idiocracy. I make it 2 star.. as they answer in OKisch time.. even they send you back junk answers. Not our fault.. dear Skrill support, your own server rejects the transaction.. so yes.. is YOUR fault, as the account is fully verified and has more then enough funds on it.. and is below the limit and daily amount of transactions.. would be the first of 50 i could do hehehe you just reject it and don't know why.. closing the ticket is for sure the wrong idea.... doesn't solve the issue of a transaction which YOU should not reject.. POINT!