For no reason my account has been restricted for more than 7 months!

Hello everyone,

My name is Yakov, My account has been restricted for more than 7 months, and no one explains the reason?! I have a VIP account for more than 3-4 years. I did everything that was requested by email ( changed email and password, sent my passport copy) but my account still has restrictions and no one can give me any update when they will remove the restrictions and why does it take so long.

Their service is terrible! They have never contacted me on their initiative, they have never been the first to write to me about the status of my account. In 7 months they have never provided me with an answer or update why restrictions were imposed on my account and when they will be removed. I called them many times, spent my money on international calls, and never received any answer about the reason for the restrictions. They ruined my family, our financial situation is dire. Who can help me in this situation?