Skipper Bar branch 7092 don't want to Exchange Product

Hi On Sunday 03/05/26 I purchased goods worth the value of almost R3000. One of these items were Adidas Retropy F2 Tekkies in a Size 8 which is my usual size. I was assisted by Babalo Xauka in the George Branch who told me in a very excited manner that if the shoes does not fit nice I can return it within 30days. For him it was all about the sale as I asked him again and again if I can return it after I wear it and his words was Yes you can. I did tell him that some times the shoes is tighter than normal if it's not original and might give me issues when worn. Still 100% agreed to me that I can return it within the 30day period.

The price of the item was R1599included vat.

Today 06/05/26 I went to SkipperBar George to return the tekkies for a size 9 which they do had in stock but then she told me that she can't replace it due to it being worn. I only fitted it on and walked up and down the yard to see if it suits my needs but it was stiff on the top part of my feet and caused a blister which became very sore and painful. Immediately I packed the shoes in the box to be returned to store.

The main problem is that I am looking for a bigger size but now they can't replace it for me. Babalo gave me wrong information in the return policy and the issue is I am sitting with shoes I can't wear.

I spoked to the Regional Manager Mr DE Wyk Steyn and told me nicely that I will report this to HelloPeter and Social Media Platforms.

Outcome on this is that I just want my shoes to be replace for a Size 9.

The lady at counter also told me that I need to check the slip but my issue is that the sales man gave me the info before purchase. The slips is printed after the initial sale and not while sale is in progress.

I will also sent this email to CGSO and their HeadOffice for correspondence

Regards Russel Jansen