Pathetic Service

On the 22 December 2019 i bought a ellesse bucket hat and ellesse socks at around 14:41 midday. I paid R209.98 for both items. Firstly i wasn't sure about the hat size as it was a Christmas present. The hat was too big for my son.

On the 28 December I went to Jabulani Mall for exchange to correct size.. I didn't have the slip with me but i had my payment confirmation from my bank account.

I am so disappointed with the pathetic service i received. The cashier told me she cannot help me without a till slip. I told her she can trace with my bank confirmation, she said bank confirmation wont help her as i doesn't specify the items bought. Fair enough, I asked her to check transaction on her till surely there should be some information. She didn't even bother to ask me which date i bought the items nor look at my bank confirmation. She said they send everything to HO they don`t keep copies in store. She told me she can not go back to the transactions on the till as they are too much to go through. I left the store very disappointing.

I`m expecting a reply from your side for pathetic service which was rendered.Hoping for a reasonable and quick reply.