Motati store manager bad service

Bad customer service from store manager, Mr. Motati Skipper bar Kuruman Mall. Store 785

On the 20th of August, I bought two sneakers, both worth R2800 and I was assisted with friendly service by floor sales associate called Abbi (big ups to him). On the 22nd of August on a Saturday I returned one sneaker as it didn't fit me properly and it was hurting the top of my feet. The lady at the store kindly asked if I can come back on Monday the 24th for a refund and I agreed. Monday I went back to the store and the Store manager TOLD me to come Wednesday or Thursday as there was no cash at that time, I then agreed, Wednesday I came and he said, "I told you to come Thursday afternoon and he guarantee me that he will give me my refund". I then left the store. On Thursday the 27th of August afternoon, I went back to the store and I found a lady at the counter, she then called Motati from the back office, he came with his energy drink(dragon) drinking it on the floor and while assisting me. He told me to wait as he only has R1000 in the counter and he went to bank cash that morning. I was upset because, he knew that he has a refund to transact since Monday, how can he do banking and expect me to wait whereas it's my third time coming back for it. He was busy drinking his drink behind the counter and I explained to him that, I want to use that money to go buy Orlando Pirates jersey from Studio 88. He then called his regional manager for permission to do an exchange from Studio 88.

Motati did not show any remorse or emphaty, nor did he show any sense of urgency to resolve my refund. I used my means to drive 90km to the store just to do a refund.

Motati is not a good manager and he is very arrogant and does not know customer service.