Highly upset and disappointed at Skipper Bar Southgate

Hi I went to Skipper Bar Southgate on the 24/12/2018 and purchased a pair of takkies for my son which was R499. 99. When i got home my son did not like it. On the 28/12/2018 i returned to same store and requested a refund as i puchased other takkies from another store and was advised they do not give refunds and i should look for something else in the store to the same value. I looked around the store including the windows and no where did it state that there is no cash refunds. I asked the cashier where does it state no cash refund he advised on the slip. Yes it does state it there but personally there should be a sign or something else notifying customers that there will not be a cash refund. I am disappointed at this policy that Skipper Bar uses. I feel that this is a ******* to consumers especialy after paying cash for something and you are forced to purchase another item instead of getting you money back. The goods purchased was in its original packaging and was never worn and was returned to the store in less than 7 days of purchase. I personally feel this companies policies should be looked at especially when consumers are being *******. I am sure this has happened to many other consumers. I had to drive my petrol out my time wasted just to get told no refund. NCA needs to Intervene... Highly upset and disappointed