Order not received for 2 months

I placed an order in the beginning of July 2026. To date I have not received my order, instead every day (when I ask) I am told the order is on it's way. I just want my refund which I am told will be processed within 24-48 hours. This business dies not care about their customers. I am so disappointed since I was looking to try their products but their business practices are super unprofessional it's frustrating