AH
Angelique H
1 reviews | Active since Jan 2024
20 Aug 2026, 13:27
Worst service ever!!!
Worst service ever received from this institution! I've been promised a lot before joining I was excited about learning with them only to realize after they took my money that all those promises were empty... Tutors take about 2 weeks to answer you , the student advisor is so arrogant and rude and I have to wait 17 days for my books to finally be delivered to me! When I wanted to cancel i was told they will decide if I can cancel or not! That decision isn't up to you it's up to me who has to pay a lot every month for nothing!!!
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Skills Academy's replyOfficial
26 Aug 2026, 15:32Dear Student,
Thank you for bringing your feedback to our attention. We sincerely apologize for the extreme disappointment, stress, and frustration you have experienced. We understand how deeply upsetting it is to transition from excitement about your studies to feeling let down by delivery delays, unresponsive tutor support, and poor service from your student advisor.Hearing that your expectations were not met after enrolling—and that you were told a cancellation request was not your decision—is extremely concerning. We aim to support our students transparently and respectfully, and it is clear we failed to deliver that standard in your case.We take allegations regarding arrogant behavior from advisors, extended delays for study materials, and slow tutor response times very seriously.We have located your details on our system. Our management team is taking immediate steps to review your file
We are investigating the delays in your material dispatch, reviewing tutor response times, and addressing the conduct of your student advisor internally.
We are escalating your cancellation request directly to our senior management and accounts teams to ensure your request is evaluated fairly and handled with the urgency it requires.A senior manager will contact you directly to discuss your options, address your cancellation request, and work toward a fair resolution.
Kind regards,The Skills Academy Team
Thank you for bringing your feedback to our attention. We sincerely apologize for the extreme disappointment, stress, and frustration you have experienced. We understand how deeply upsetting it is to transition from excitement about your studies to feeling let down by delivery delays, unresponsive tutor support, and poor service from your student advisor.Hearing that your expectations were not met after enrolling—and that you were told a cancellation request was not your decision—is extremely concerning. We aim to support our students transparently and respectfully, and it is clear we failed to deliver that standard in your case.We take allegations regarding arrogant behavior from advisors, extended delays for study materials, and slow tutor response times very seriously.We have located your details on our system. Our management team is taking immediate steps to review your file
We are investigating the delays in your material dispatch, reviewing tutor response times, and addressing the conduct of your student advisor internally.
We are escalating your cancellation request directly to our senior management and accounts teams to ensure your request is evaluated fairly and handled with the urgency it requires.A senior manager will contact you directly to discuss your options, address your cancellation request, and work toward a fair resolution.
Kind regards,The Skills Academy Team
Skills Academy's reply26 Aug 2026, 15:32
Official
Dear Student,
Thank you for bringing your feedback to our attention. We sincerely apologize for the extreme disappointment, stress, and frustration you have experienced. We understand how deeply upsetting it is to transition from excitement about your studies to feeling let down by delivery delays, unresponsive tutor support, and poor service from your student advisor.Hearing that your expectations were not met after enrolling—and that you were told a cancellation request was not your decision—is extremely concerning. We aim to support our students transparently and respectfully, and it is clear we failed to deliver that standard in your case.We take allegations regarding arrogant behavior from advisors, extended delays for study materials, and slow tutor response times very seriously.We have located your details on our system. Our management team is taking immediate steps to review your file
We are investigating the delays in your material dispatch, reviewing tutor response times, and addressing the conduct of your student advisor internally.
We are escalating your cancellation request directly to our senior management and accounts teams to ensure your request is evaluated fairly and handled with the urgency it requires.A senior manager will contact you directly to discuss your options, address your cancellation request, and work toward a fair resolution.
Kind regards,The Skills Academy Team
Thank you for bringing your feedback to our attention. We sincerely apologize for the extreme disappointment, stress, and frustration you have experienced. We understand how deeply upsetting it is to transition from excitement about your studies to feeling let down by delivery delays, unresponsive tutor support, and poor service from your student advisor.Hearing that your expectations were not met after enrolling—and that you were told a cancellation request was not your decision—is extremely concerning. We aim to support our students transparently and respectfully, and it is clear we failed to deliver that standard in your case.We take allegations regarding arrogant behavior from advisors, extended delays for study materials, and slow tutor response times very seriously.We have located your details on our system. Our management team is taking immediate steps to review your file
We are investigating the delays in your material dispatch, reviewing tutor response times, and addressing the conduct of your student advisor internally.
We are escalating your cancellation request directly to our senior management and accounts teams to ensure your request is evaluated fairly and handled with the urgency it requires.A senior manager will contact you directly to discuss your options, address your cancellation request, and work toward a fair resolution.
Kind regards,The Skills Academy Team