Watch out for Skills academy

On the 7th of October 2022 I was sent a whatsapp message by Clarence O'Callaghan about a free registration for a course with Skills Academy seeing as requested more information regarding the courses provided at Skills Academy through their website.

I then decided to sign up since it was free but also because I needed to better myself education wise as this was the one opportunity I was waiting for and hey.... it was free. I then selected my course and was happy with the whole process of signing up.

On the 10th of October 2022 I approved my debicheck order of R580.00 to pay for my monthly course fee. On the 11the of October 2022 I received a whatsapp message from Clarence O'Callaghan again giving my student number and also asking me to approve the debicheck, to which I informed him I had already done so the day before, he then informed me that he was sorry about the mistake but that they are waiting for the status on their side from the back... I do not know which status he referred to but please see my screenshots attached.

Here is where my real trouble with the world wide known Skills Academy starts:

On the 1st of November 2022 at 09:30am I received a email from the collections department thanking me for my payment, at 14:28 on that same day I received another whatsapp from Clarence asking me to make payment or to arrange payment as they have not received my payment. This was shocking to me as I already received an email confirming my payment. I then sent him proof of payment.

What really then upset me was that another debit order was deducted off my account just after I chatted to Clarence a debit order that I gave no instruction to because I declined the second and third ones that were requested by them yet still it was deducted.

What also upset me was the fact that Skills Academy had the nerve to send emails backwards and forwards without cc'ing me in those emails and the lack of respect from the agent at Skills Academy to send me whatsapp screenshot of the outcome of why they refuse to pay my money back... I left it there because I spoke to a very nice lady named Shannon the previous day who apologized for how Clarence had treated this situation and told me to see this as a benefit to me and still stay with Skills to further my studies... and I listened to her decided to not see this as a set back but still continue.

But then I received an email from Pargo that my books were being to delivered to 31 Agapanthus Cres, Mayfield, Benoni when I clearly live nowhere near there and gave clear instructions as to where in Gordons Bay it needed to be delivered to.

I then called in to Skills and spoke to Grace who confirmed the address to be in Gordons Bay and said she would get back to me and asked me to not cancel my course she will sort this out, this was last Thursday SHE HAS NOT GOTTEN BACK TO ME AT ALL!..... On Friday I received another email from Pargo saying that they are failing to deliver to me and that the package would be returened.

AGAIN I called in first I spoke to Susan who I told the whole story for the upteenth time to who then transfered me to Maria who also asked me please not quite she will get back to me THIS WAS FRIDAY AT 12:30 she was apparently going to ask the Pretoria branch about my books and she was going to send me a cancellation form via email. I HAVE NOT RECEIVED A CALL BACK AND NO EMAIL!!!! THE SKILLS THAT SKILLS ACADEMY HAVE IN DELIVERING A SERVICE TO THEIR STUDENTS ARE HORRIBLE THEY NEED TO LEARN A THING OR TWO ABOUT SKILLS!

I wanted to go reverse my debicheck and get my money back because but was told by capitect that I cannot reverse it and I cannot cancel it, I was told that Skills academy would be collecting every month end and I refuse that because I am not going to pay for nothing. I also want a full refund of R580 paid into my bank account because what skills academy did was they took my money and left my books in the middle of nowhere without proper communication and I dont feel like studyig with them anymore all I want is my money back and my debit order canceled.