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Charlene L

1 reviews | Active since Sept 2017

31 Jan 2026, 11:25

Wants money for no proper service

Their finance tutor is no longer there,so I have not received my last two assignments back and writing my exam on Monday. To top it all,I need to get my 3rd subject but now being told I need to pay R150 due to lack of their side,along with poor service. I am also told to keep studying I need to pay for extion on my studies because it is taking me longer than a year,but I have not received the backing that was needed on my bookkeeping. I changed the colleges due to poor service just to have to deal with another poor service. I have ask numerous occasions to speak to a manager and that just never happens. I will never suggest you to anyone,I would rather tell people to run

I think it is time to put a formal complaint in at icb

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Replies (1)
Skills Academy
Skills Academy's reply23 Feb 2026, 11:56
Official
 Dear Charlene,

Thank you for bringing these serious concerns to our attention. We sincerely apologize for the frustration you’ve experienced regarding your assignment feedback and the difficulty you’ve had reaching our management team. Please be assured that we have the best interests of our students at heart, and we take your feedback regarding our service levels very seriously.

We acknowledge the importance of timely tutor support, especially with your exam approaching this Monday. We are looking into the status of your Finance assignments and the associated extension fees immediately to ensure you are not unfairly penalized for delays outside of your control.
As you have requested, a Senior Manager has been alerted to your case and will be contacting you directly today. Our goal is to resolve the issues with your third subject and your study extension so that you can focus fully on your upcoming exam.
We value your commitment to your ICB studies and are dedicated to putting this right.

Kind regards,
The Skills Academy Team