Very Dissatisfied

One star because I cannot rate less. I don't if any other small town students have this problem. I enrolled in june 2021 for human recourse management N4. Everything was going great. Two of my books, the last two took forever to be delivered. The one was on back order so I do not at all hold the college accountable for it. But for the other one i do. It wasn't a big deal tho and not at all why I rate only one star. January 2022 I completed my last assignments and send it in so I can register for my exams (which before I enrolled they reassured me off that I can write in my town if they have venues, which they DO!) They sent me my registration form with only two venues of which I can choose, both 200km+ away from me. I then asked about this and they assured me they are doing their best to find me a venue, someone then contacted me (a manager I think) appoligizing on behalf of the institution and their staff for not doing their job, like what?? But he assured me I can still write exams, then the registration closed and still I had no venue, I was furious as they promised me before I even enrolled that I will be able to write my exams in my town. I then canceled the one venue which is also totally my choice. I told them to please find me a venue for november exams. Now registrations are open again and still no venue, apparently the venues doesn't answer them or they are still under strict covid protocol. I asked if they have heard at the local college and what they said, no answer, but answers all the other emails i sent. I asked where they tried to find me a venue, no answer but once again as soon as I ask something else they answer the email. I then tried to cancel my N5 I don't even know if it's cancelled because nobody is assisting me with it like the lady said they would. Yesterday another person called me to see how my studies is going not even aware of any of the issues or the cancelation. He said he would look into it, just as the lady who called before yesterday, still nothing. Skills academy is causing me stress, and costing me money, money that I'm sure most of us does not have to waste on them (otherwise we wouldn't be using them and rather a university or well known college like unisa etc. ) They can't even communicate with me so I can help sort out the problem or call me back after "looking into" the problem. All I wanted was to get something behind my name and skills academy can't seem to help me. I wasted a year of my time studying my ass off , completing assignments, paying them, thinking they are actually doing their job and helping me but seems like they aren't, how am I suppose to believe the venues are under strict covid protocol or let alone they actually asked anybody if they will be able to help, if the manager self said they aren't doimg their job and if they can't even give me a name of one place they tried and what the response was. I am very very dissatisfied with skills academy