LF
Liezl F
1 reviews | Active since Mar 2026
05 Mar 2026, 09:50
USELESS
As a adult trying to improve my matric in order to study further, I already felt unsure and insecure.. They have no compassion to try and help you, you will ask specific questions and receive late and useless answers that feel automated. You wait days for a response and all they know how to do is resend a task as if you dont already have it. They are absolutely useless at doing their jobs and use high demand as an excuse to neglected you. Ive had an issue with my June exam being rejected and i contacted them as a last resort hoping they would see that it is urgent and i hoped for a timely and relevant response but even that was too much to ask. Do not use them as they do not give a **** about helping you.
Helpful (0)
Replies (3)0
Replies (3)
Skills Academy's replyOfficial
05 Mar 2026, 13:17Dear Liezel Ferreira,
Thank you for reaching out and sharing your honest feedback.
We genuinely apologize for the frustration you have faced; we know that returning to your studies is a significant and brave step, and the last thing we want is for you to feel unsupported or insecure during this process.We understand that our recent responses have felt automated and generic, which is not the level of service we strive for at Skills Academy. You deserve clear, human, and relevant communication, especially when it concerns something as critical as your June exam registration.We have listened to your concerns regarding the need for specific, actionable assistance rather than templated replies. I have personally escalated your file to our Senior Student Advisory team. They have been instructed to prioritize your case, investigate the specific reasons for your exam rejection, and contact you directly to provide a solution—moving away from the automated notifications you have been receiving.We are committed to making this right and helping you navigate this process with the personalized care you deserve.
Kind regards,The Skills Academy Team
Thank you for reaching out and sharing your honest feedback.
We genuinely apologize for the frustration you have faced; we know that returning to your studies is a significant and brave step, and the last thing we want is for you to feel unsupported or insecure during this process.We understand that our recent responses have felt automated and generic, which is not the level of service we strive for at Skills Academy. You deserve clear, human, and relevant communication, especially when it concerns something as critical as your June exam registration.We have listened to your concerns regarding the need for specific, actionable assistance rather than templated replies. I have personally escalated your file to our Senior Student Advisory team. They have been instructed to prioritize your case, investigate the specific reasons for your exam rejection, and contact you directly to provide a solution—moving away from the automated notifications you have been receiving.We are committed to making this right and helping you navigate this process with the personalized care you deserve.
Kind regards,The Skills Academy Team
Skills Academy's reply05 Mar 2026, 13:17
Official
Dear Liezel Ferreira,
Thank you for reaching out and sharing your honest feedback.
We genuinely apologize for the frustration you have faced; we know that returning to your studies is a significant and brave step, and the last thing we want is for you to feel unsupported or insecure during this process.We understand that our recent responses have felt automated and generic, which is not the level of service we strive for at Skills Academy. You deserve clear, human, and relevant communication, especially when it concerns something as critical as your June exam registration.We have listened to your concerns regarding the need for specific, actionable assistance rather than templated replies. I have personally escalated your file to our Senior Student Advisory team. They have been instructed to prioritize your case, investigate the specific reasons for your exam rejection, and contact you directly to provide a solution—moving away from the automated notifications you have been receiving.We are committed to making this right and helping you navigate this process with the personalized care you deserve.
Kind regards,The Skills Academy Team
Thank you for reaching out and sharing your honest feedback.
We genuinely apologize for the frustration you have faced; we know that returning to your studies is a significant and brave step, and the last thing we want is for you to feel unsupported or insecure during this process.We understand that our recent responses have felt automated and generic, which is not the level of service we strive for at Skills Academy. You deserve clear, human, and relevant communication, especially when it concerns something as critical as your June exam registration.We have listened to your concerns regarding the need for specific, actionable assistance rather than templated replies. I have personally escalated your file to our Senior Student Advisory team. They have been instructed to prioritize your case, investigate the specific reasons for your exam rejection, and contact you directly to provide a solution—moving away from the automated notifications you have been receiving.We are committed to making this right and helping you navigate this process with the personalized care you deserve.
Kind regards,The Skills Academy Team
LF
Liezl F's updateReviewer Update
05 Mar 2026, 15:33Good day,
Thank you for your assistance and help in a timely matter, it is much appreciated.
Thank you for your assistance and help in a timely matter, it is much appreciated.
LF
Liezl F's update05 Mar 2026, 15:33
Reviewer Update
Good day,
Thank you for your assistance and help in a timely matter, it is much appreciated.
Thank you for your assistance and help in a timely matter, it is much appreciated.
Skills Academy's replyOfficial
10 Mar 2026, 11:33Dear Ferreira Liezel,
Thank you for your message. We are very glad to hear that we were able to resolve this matter for you efficiently.We sincerely apologize again for the earlier frustration and appreciate your patience as we worked to set things right. We wish you all the very best with your future studies and personal endeavors.Should you need any further assistance or confirmation in the future, please do not hesitate to reach out.
Best regards,
The Skills Academy Management Team
Thank you for your message. We are very glad to hear that we were able to resolve this matter for you efficiently.We sincerely apologize again for the earlier frustration and appreciate your patience as we worked to set things right. We wish you all the very best with your future studies and personal endeavors.Should you need any further assistance or confirmation in the future, please do not hesitate to reach out.
Best regards,
The Skills Academy Management Team
Skills Academy's reply10 Mar 2026, 11:33
Official
Dear Ferreira Liezel,
Thank you for your message. We are very glad to hear that we were able to resolve this matter for you efficiently.We sincerely apologize again for the earlier frustration and appreciate your patience as we worked to set things right. We wish you all the very best with your future studies and personal endeavors.Should you need any further assistance or confirmation in the future, please do not hesitate to reach out.
Best regards,
The Skills Academy Management Team
Thank you for your message. We are very glad to hear that we were able to resolve this matter for you efficiently.We sincerely apologize again for the earlier frustration and appreciate your patience as we worked to set things right. We wish you all the very best with your future studies and personal endeavors.Should you need any further assistance or confirmation in the future, please do not hesitate to reach out.
Best regards,
The Skills Academy Management Team