KS
Kay S
1 reviews | Active since Aug 2025
06 Aug 2025, 11:54
Unsatisfied Customer
I enrolled to this Academy not knowing i had to pay three payments to get my second set of study material i paid the second payment now im unable to pay the third payment due to my financial situation ( being unemployed) when i canceled the course they told me to pay a cancelation fee too after i explained i do not have any money to pay them , they insisted i pay the cancelation fee to avoid to deal with the collections agency - till then no answer to what happened to the second payment i paid.
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Skills Academy's replyOfficial
07 Aug 2025, 09:08Dear Kay,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear about your experience and understand how challenging your current situation must be.
Please note that our payment structure is designed to release the second set of study material after the third successful payment, as outlined during the enrolment process. Regarding the payment you made, we’ll be happy to review your account and clarify how it has been app****.
As for the cancellation process, the cancellation fee is a standard part of the agreement. However, if you're facing financial hardship, we encourage you to contact our student support team directly so we can explore possible solutions together.
We’re here to help and hope to resolve this matter in a way that’s fair and considerate of your circumstances.
Warm regards,
Skills Academy Team
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Skills Academy's reply07 Aug 2025, 09:08
Official
Dear Kay,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear about your experience and understand how challenging your current situation must be.
Please note that our payment structure is designed to release the second set of study material after the third successful payment, as outlined during the enrolment process. Regarding the payment you made, we’ll be happy to review your account and clarify how it has been app****.
As for the cancellation process, the cancellation fee is a standard part of the agreement. However, if you're facing financial hardship, we encourage you to contact our student support team directly so we can explore possible solutions together.
We’re here to help and hope to resolve this matter in a way that’s fair and considerate of your circumstances.
Warm regards,
Skills Academy Team
*** | ***