mD
meredith D
1 reviews | Active since May 2018
12 May 2026, 11:28
Unprofessional student support
I enrolled my daughter for afrikaans language which they confirm that they do offer subjects in afrikaans but instaed they send english books and a student who can not speak afrikaans at all , but receive only the wost student support ever .We struggle to get hold of them they do not respond back or assist my child ....she is on he own although i already paid them .They quik to want money but support is not their at all
Helpful (0)
Replies (1)0
Replies (1)
Skills Academy's replyOfficial
13 May 2026, 12:31Dear Parent,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you and your daughter have experienced regarding the course material and the lack of support received thus far.We understand how important it is for a student to receive study material in their preferred language, especially when this was confirmed at the time of enrollment. It is concerning to hear that you have received English materials instead and have faced difficulties in getting a response from our support team.We are looking into the details of your daughter's enrollment to understand why the incorrect materials were sent and to address the breakdown in communication. Providing the correct academic support and resources is our priority, and we regret that we have fallen short in this instance.A member of our management team will reach out to you directly to resolve the issue with the study materials and ensure your daughter has the support she needs to continue her studies.
Kind regards,The Skills Academy Team
Thank you for bringing this to our attention. We sincerely apologize for the frustration you and your daughter have experienced regarding the course material and the lack of support received thus far.We understand how important it is for a student to receive study material in their preferred language, especially when this was confirmed at the time of enrollment. It is concerning to hear that you have received English materials instead and have faced difficulties in getting a response from our support team.We are looking into the details of your daughter's enrollment to understand why the incorrect materials were sent and to address the breakdown in communication. Providing the correct academic support and resources is our priority, and we regret that we have fallen short in this instance.A member of our management team will reach out to you directly to resolve the issue with the study materials and ensure your daughter has the support she needs to continue her studies.
Kind regards,The Skills Academy Team
Skills Academy's reply13 May 2026, 12:31
Official
Dear Parent,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you and your daughter have experienced regarding the course material and the lack of support received thus far.We understand how important it is for a student to receive study material in their preferred language, especially when this was confirmed at the time of enrollment. It is concerning to hear that you have received English materials instead and have faced difficulties in getting a response from our support team.We are looking into the details of your daughter's enrollment to understand why the incorrect materials were sent and to address the breakdown in communication. Providing the correct academic support and resources is our priority, and we regret that we have fallen short in this instance.A member of our management team will reach out to you directly to resolve the issue with the study materials and ensure your daughter has the support she needs to continue her studies.
Kind regards,The Skills Academy Team
Thank you for bringing this to our attention. We sincerely apologize for the frustration you and your daughter have experienced regarding the course material and the lack of support received thus far.We understand how important it is for a student to receive study material in their preferred language, especially when this was confirmed at the time of enrollment. It is concerning to hear that you have received English materials instead and have faced difficulties in getting a response from our support team.We are looking into the details of your daughter's enrollment to understand why the incorrect materials were sent and to address the breakdown in communication. Providing the correct academic support and resources is our priority, and we regret that we have fallen short in this instance.A member of our management team will reach out to you directly to resolve the issue with the study materials and ensure your daughter has the support she needs to continue her studies.
Kind regards,The Skills Academy Team