AS
Anita S
1 reviews | Active since Dec 2020
02 Feb 2026, 08:52
Threatening WhatsApp messages instead of proper process.
I acknowledge that a payment is due and have clearly stated it will be paid with my next payment. I have not refused to pay. Despite this, I received intimidating WhatsApp messages from Skills Academy threatening legal action, calling it a “final letter of demand,” and adding a R350 penalty fee. No formal written notice has been sent as required, and the tone of the messages is unprofessional and harassing. I expect proper, lawful communication and not pressure tactics via WhatsApp.
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Skills Academy's replyOfficial
23 Feb 2026, 11:46 Dear Anita Steenkamp,
Thank you for bringing your concerns to our attention. We sincerely apologize if the tone or the channel of our communication felt unprofessional, as we truly have the best interests of our students at heart and aim to maintain a supportive relationship at all times.
Please be assured that it is not our intention to cause any distress. We use automated notifications to keep students updated on their account status, but we understand your preference for more formal communication regarding your payment schedule.
We have noted your commitment to making the outstanding payment with your next installment. To ensure this is handled correctly and to review the penalty fee you mentioned, we have assigned a Student Advisor to contact you directly.
They will work with you to formalize your payment arrangement and ensure that all future correspondence meets the professional standard you expect.
We appreciate your commitment to your studies and look forward to resolving this with you.
Kind regards,The Skills Academy Team
Thank you for bringing your concerns to our attention. We sincerely apologize if the tone or the channel of our communication felt unprofessional, as we truly have the best interests of our students at heart and aim to maintain a supportive relationship at all times.
Please be assured that it is not our intention to cause any distress. We use automated notifications to keep students updated on their account status, but we understand your preference for more formal communication regarding your payment schedule.
We have noted your commitment to making the outstanding payment with your next installment. To ensure this is handled correctly and to review the penalty fee you mentioned, we have assigned a Student Advisor to contact you directly.
They will work with you to formalize your payment arrangement and ensure that all future correspondence meets the professional standard you expect.
We appreciate your commitment to your studies and look forward to resolving this with you.
Kind regards,The Skills Academy Team
Skills Academy's reply23 Feb 2026, 11:46
Official
Dear Anita Steenkamp,
Thank you for bringing your concerns to our attention. We sincerely apologize if the tone or the channel of our communication felt unprofessional, as we truly have the best interests of our students at heart and aim to maintain a supportive relationship at all times.
Please be assured that it is not our intention to cause any distress. We use automated notifications to keep students updated on their account status, but we understand your preference for more formal communication regarding your payment schedule.
We have noted your commitment to making the outstanding payment with your next installment. To ensure this is handled correctly and to review the penalty fee you mentioned, we have assigned a Student Advisor to contact you directly.
They will work with you to formalize your payment arrangement and ensure that all future correspondence meets the professional standard you expect.
We appreciate your commitment to your studies and look forward to resolving this with you.
Kind regards,The Skills Academy Team
Thank you for bringing your concerns to our attention. We sincerely apologize if the tone or the channel of our communication felt unprofessional, as we truly have the best interests of our students at heart and aim to maintain a supportive relationship at all times.
Please be assured that it is not our intention to cause any distress. We use automated notifications to keep students updated on their account status, but we understand your preference for more formal communication regarding your payment schedule.
We have noted your commitment to making the outstanding payment with your next installment. To ensure this is handled correctly and to review the penalty fee you mentioned, we have assigned a Student Advisor to contact you directly.
They will work with you to formalize your payment arrangement and ensure that all future correspondence meets the professional standard you expect.
We appreciate your commitment to your studies and look forward to resolving this with you.
Kind regards,The Skills Academy Team