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MW
Mandy W

1 reviews | Active since Mar 2023

02 Sept 2026, 11:28

This was by far one of the worst decisions I have ever made.

The institution makes many promises during the enrolment process, but unfortunately, they do not deliver on them.

I was advised that I would receive my study material after making my first instalment. However, two weeks later( AFTER I HAD TO FOLLOW UP ABOUT IT) I was only informed that the study material was out of stock and that there was no estimated delivery date. This information should have been communicated to me before I committed to the course and made any payments.

As a result, I submitted a cancellation request. Despite this, another instalment was still deducted from my account after I had already requested cancellation.

I am now trying to get my refund, and once again, I am being met with silence. No one is getting back to me, and I have to follow up repeatedly just to get an update on my own money.

How can an institution allow a student to enrol and make payments when the required study material is not even available, without informing them beforehand?

I have received absolutely nothing from this institution — no study material and no benefit from the fees I have paid. I therefore expect a full refund of all monies paid.

The lack of communication and customer service throughout this entire process has been extremely disappointing. I should not have to follow up daily to get a response regarding a refund that I am entitled to.

I expect this matter to be resolved urgently and for my full refund to be processed without any further unnecessary delays.

0
Replies (3)
Skills Academy
Skills Academy's reply04 Sept 2026, 08:53
Official
Dear Student,

Thank you for bringing your feedback to our attention. We sincerely apologize for the severe disappointment, frustration, and inconvenience you have experienced throughout this process. We fully acknowledge how unacceptable it is to enroll and pay for a course only to discover after following up that your study materials are out of stock with no delivery date provided.
It is completely unfair that information regarding stock availability was not disclosed to you prior to registration, and even more so that a further installment was deducted after you had already submitted a cancellation request. You should not have to repeatedly chase updates or face silence when attempting to resolve a refund for services and materials you never received.
We have located your details on our system. Our senior management and finance teams are taking immediate action to address your file:
  • Cancellation Confirmation: We are auditing your cancellation request to ensure your profile is fully closed and that all further automated payment deductions are permanently stopped.
  • Process Investigation: We are addressing the communication failures regarding material stock levels and customer support responsiveness internally to ensure proper transparency going forward.
A senior manager from our accounts department will contact you directly as a matter of top priority to provide proof of your full refund and confirm the final resolution of your account.

Kind regards,
The Skills Academy Team
MW
Mandy W's update10 Sept 2026, 14:09
Reviewer Update
To this date, I am still the one doing the follow ups. No one has given me clarity about the refund. And no senior manager has contacted me yet. This is really disappointing

Skills Academy
Skills Academy's reply14 Sept 2026, 08:57
Official
Dear Student,

Thank you for contacting us again and highlighting this ongoing issue. We sincerely apologize for the lack of communication and for the distress caused by having to repeatedly follow up yourself. It is completely unacceptable that a senior manager has not yet reached out to you to provide clarity and resolve your refund.
We understand your disappointment and anger at this delay. We take full responsibility for the breakdown in our promised follow-up, and we agree that you should not be left chasing updates on money owed to you.
We have re-flagged your file on our system as an urgent priority. Our executive management and finance leads are taking the following immediate actions:
  • Refund Status Audit: Our finance head is personally auditing the exact status of your refund instruction to eliminate any administrative bottlenecks.
A senior manager will telephone you directly today as an absolute priority to give you a clear update on your refund and ensure this matter is resolved without further delay.

Kind regards,
The Management Team