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Peggy T

1 reviews | Active since Oct 2019

15 Apr 2026, 15:31

They **** said i was registered and find out that i was not

Was *****ulently misled to make a payment only to discover that i was not registered registered and paid for three subjects; however, I only received a religious study pack a few days later. This is when I discovered that I had not been properly registered for the other two subjects. This is unacceptable, as I re**** on receiving all my study material in time to follow the course accordingly.

Additionally, I was initially informed that I would be writing exams in May, which influenced my decision to make payment immediately. After discovering this was not accurate, I was later told that I would only write in October. This contradiction has caused frustration and inconvenience, and I feel I was misled.

Despite this, I initially expressed willingness to continue, but the ongoing inconsistencies and lack of delivery have left me with no confidence in your service.

I therefore request the following:

A full refund of my payment Escalation of this matter to senior management/CEO level A formal response addressing the misrepresentation and failure in service

Please note that I have records of all communication, including calls from your representative requesting payment, which I am prepared to provide if necessary.

I expect this matter to be treated with urgency and resolved promptly.

0
Replies (6)
Skills Academy
Skills Academy's reply15 Apr 2026, 15:58
Official
Dear Peggy,

Thank you for bringing this serious matter to our attention. We sincerely apologize for the experience you have described and the frustration caused by the inconsistencies regarding your registration, study material, and exam dates.
We take allegations of misrepresentation and service failure very seriously. We understand that your decision to enroll was based on specific timelines provided to you, and we regret that these were not met.
Our management team is currently reviewing the logs of your registration and the timeline of the information provided to you. We value your feedback and are committed to resolving this with the urgency it requires.

Kind regards,
The Skills Academy Team
PT
Peggy T's update21 Apr 2026, 07:33
Reviewer Update
My complaint was escalated on the 27th these rude *********** people Mandisa Nkanjeni, Sibusiso Sikhundla , Lamees Heynes and formally on this platform on since the 15th its almost a month into have been asking for my money last week i was told Thursday cob I will get feedback and resolution none of tgat happened! I followed up on friday was brushed off by the Mandisa person . That was another delaying tactic to refuse give back my money!! Yesterday emailed them again Mandisa Nkanjeni, Sibusiso Sikhundla , Lamees Heynes none of them responded i want my money!! Today!!!
PT
Peggy T's update21 Apr 2026, 15:29
Reviewer Update
The.entire day today again no reply from these *****ulently people . I have Mandisa who refused to take the call and was left hanging on the line they took my details for someone to call me its now 15.29 since morning waiting to be called . I want my money
Skills Academy
Skills Academy's reply23 Apr 2026, 09:31
Official
Dear Peggy,

We sincerely apologize for the lack of communication you experienced yesterday. We understand how frustrating it is to be left waiting after being told a team member would reach out to assist you. This does not align with the level of service we aim to provide.
We have received your request for a refund. We are escalating this to our finance and management department immediately to review your account and the details of your enrollment.
We acknowledge your frustration and appreciate your patience as we prioritize this investigation.

Kind regards,
The Matric College Team
PT
Peggy T's update01 May 2026, 16:35
Reviewer Update
This Mandisa Nkanjeni person is the same as the consultant lies she doesn't get tired . 1st she said she will hadle.my issue and i should.contact her directly what a **** if ahe doesn't ignore my email she lies . On Thursda i got.an email from her stating that payment has been made and she has attached the pop of my refund she **** iam sure she thought iam.like her and not read emails I have been waiting for her since the 27th march to fix this yesterday she went awol again thats her style delays matter till the weekend and leaves me hanging..ita the 1st of may my money still held.hostage
People should.know that this company lies they will never assit u they do not even register.u
Skills Academy
Skills Academy's reply04 May 2026, 11:40
Official
Dear Student,

We sincerely apologize for the continued frustration and the experience you have described regarding the handling of your refund. We take your feedback regarding the communication and the missing proof of payment very seriously.
We understand that you were informed on Thursday that the payment had been processed. We are immediately investigating the status of this transaction and the documentation mentioned to ensure that the refund has indeed been finalized and that you receive the correct proof of payment without further delay.
This matter has been escalated beyond the consultant level to ensure that your account is reviewed accurately and that this is resolved immediately.
Thank you for your patience while we verify these details as a matter of urgency.

Kind regards,

The skills Academy Team