MS
Mariza S

1 reviews | Active since Oct 2018

30 Jan 2026, 13:43

The most useless place I have had the misfortune to study through.

Not interested in helping students. Only want your money. Endless hassles from just after receiving my first books. Now I am trying to cancel due to their lack of transparency, communication and general issues with bad service. Tutors are slow to respond to any queries. Having to get answers on Telegram and then still waiting for days. Having to send numerous emails to just get a simple answer. I am beyond frustrated and am now trying to cancel my studies with them. They cannot get it through their little brains that I have NOT received any books since September or October last year.

All i now want to do is cancel but they are dragging it out with endless emails and phonecalls about my reasons for wanting to cancel. Why must I explain 20 times that you are *********** and a complete joke to deal with!

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Replies (1)
Skills Academy
Skills Academy's reply23 Feb 2026, 12:11
Official
Dear Mariza Seymour , 

Thank you for your candid feedback. We are sincerely sorry for the frustration and exhaustion you’ve experienced while trying to resolve your concerns and process your cancellation. Please be assured that we truly have the best interests of our students at heart, and we clearly missed the mark in providing you with the seamless support you deserved.

We acknowledge your points regarding the delay in book deliveries since last year and the slow response times from our tutoring channels. It is never our intention to make a cancellation feel like an "endless" process or to cause further distress by asking you to repeat your reasons.
We have alerted a senior Student Advisor to your file. They will be reaching out to you today to finalize your cancellation directly, without any further back-and-forth regarding your reasons. Our priority now is to ensure this is concluded professionally and efficiently for you.

We wish you only the best in your future academic endeavors.

Kind regards,
The skills Academy Team