S****s Academy service and attitude is very bad!!!

I had a Daniel Du Perez Whatsapp me who is supposed to be a Senior Course Expert yet he has the worst customer service s****s and the worst attitude.

When Daniel Du Perez originally sent me a Whatapp on the 26th of April 2020, he asked me for my student number or ID number to verify I was a s****s academy student, surely they would have my phone number on the system, and could verify my profile that way? Not thinking much about it at the time I sent him my ID number and asked for feedback on what the system says as I hadn’t studied last year and up to now due to personal health issues, his response is always “will do tomorrow”.

From the 26th of April until today I have been asking Daniel for feedback, most times with no reply, yesterday again I got the standard auto response which asks for my name, cell number, email, age and course interested in etc. which seems to be targeted at new prospective students, I don’t see how this applies to me as I am already a student and they have this information and my cell number and ID hence the whatsapp’s. I texted Daniel again today asking for feedback on what he found with the ID number, he then sent back a stroppy text asking for “details as requested”. At this point Daniel was looking very silly, trying to act smart was not working for him, I could see he was just fobbing me off and clearly had a “I don’t care about s****s academy customers/students” attitude.

What followed next confirmed the “I don’t care about S****s Academy students” and the terrible attitude. Keep in mind this guy is a “Senior Course Expert” dealing with s****s academy students and clearly directly with prospective customers/students, yet his service and customer s****s leave much to be desired and it makes you think “how can someone like this have that title”, surly that tile has to be earned and not with this terrible attitude. When I said to him that his service has been terrible and the text he sent back showed a poor attitude, he just texted back “No problem please email support or use the red alert button”. I informed him I would be posting this on Hellopeter to which his response was “thank you”. Daniel clearly doesn’t care what the students think of S****s Academy and the service they receive. At this point I realised that surely others have complained about Daniel and its actually S****s Academy that does not care that Daniel treats their students and prospective students this way.

At this point I was really regretting signing up with S****s Academy. How on earth can S****s Academy have someone like this working for them and expect good word of mouth or referrals etc.?