rotten behaviour from skills academy

i signed up for tuition for my daughter. I then asked for a break. After which i decided to cancel as i couldnt afford it. they sent 1 pack to my daughter and she never returned it. i cancelled with the agent in January, and the agent acknowledged. It seems that on the 28/02/2023 they debited, i reversed it and they went back and debited today. Now this is ******* as the agent told me that they had cancelled. I need it back asap this is ludicrous. they got 1 month payment for absolutely nothing. they did not iteract with my child as she never submitted. now they go twice into my account and debit. they have no idea what the money is for and yet they called me and i told them i have cancelled this is BS. who does this.