Poor Service - Lack of Internal Communication

I am writing to express my deep concern and dissatisfaction with the consistently poor service I have received from Skills Academy. I have encountered numerous errors that have significantly affected my experience.

The lack of effective communication has exacerbated the aforementioned issues. I have experienced delays to my inquiries and have been provided with conflicting information by representatives.

Even though my account was paid upfront and my study material was delivered in one batch, on the eve of me thinking I had completed all modules. I was told there were outstanding assignments to which was discovered that I had actually not received all my reading material.

This has caused inconvenience and frustration, as I have had to go through the hassle of returns and replacements which have been incorrect and are up until today still outstanding.

I am disheartened by the consistent lapses in quality and customer service from a company I once trusted. As a customer, I expect to receive the products and services I pay for without undue stress and inconvenience.