1 reviews | Active since Dec 2021
Poor Communication
I deregistered from Skills Academy due to delays, poor communication, and lack of support. My prep lessons were delayed, and even after payment, my study materials were not sent promptly. I waited weeks and had to chase answers myself, only to be told the books were out of stock. I eventually deregistered because I didn't feel taken seriously as a student. Most importantly, I still haven't received my refund, and they have failed to provide a clear timeline. This is unacceptable, and based on my experience, I would advise prospective students to think carefully about the communication and support they might receive.
Dear Student,
Thank you for bringing your feedback to our attention. We sincerely apologize for the unacceptable delays, poor communication, and overall frustration you experienced during your time with us. We fully acknowledge how disheartening it is to pay for your studies only to face delayed prep lessons, out-of-stock study materials, and the burden of having to constantly chase updates yourself.
We completely understand why this lack of support led to your decision to deregister. You deserve complete transparency and efficiency throughout your academic journey, and we deeply regret that we fell short of these standards.
We have located your details on our system. Our senior management team is taking immediate, direct action on your profile:
Deregistration Audit: We are reviewing your deregistration file to ensure your account is completely finalized and properly closed in our records.
Communication & Operations Audit: We are reviewing the handling of your account, material stock delays, and support responses internally to ensure strict accountability for these breakdowns.
A senior manager will contact you directly as a matter of top priority to provide you with written confirmation of your deregistration and ensure all aspect of your account closure are finalized.
Kind regards,
The Skills Academy Team
Dear Student,
Thank you for bringing your feedback to our attention. We sincerely apologize for the unacceptable delays, poor communication, and overall frustration you experienced during your time with us. We fully acknowledge how disheartening it is to pay for your studies only to face delayed prep lessons, out-of-stock study materials, and the burden of having to constantly chase updates yourself.
We completely understand why this lack of support led to your decision to deregister. You deserve complete transparency and efficiency throughout your academic journey, and we deeply regret that we fell short of these standards.
We have located your details on our system. Our senior management team is taking immediate, direct action on your profile:
Deregistration Audit: We are reviewing your deregistration file to ensure your account is completely finalized and properly closed in our records.
Communication & Operations Audit: We are reviewing the handling of your account, material stock delays, and support responses internally to ensure strict accountability for these breakdowns.
A senior manager will contact you directly as a matter of top priority to provide you with written confirmation of your deregistration and ensure all aspect of your account closure are finalized.
Kind regards,
The Skills Academy Team