JN
Jenel N
1 reviews | Active since Nov 2018
08 Jan 2019, 08:58
Phatethic service
Wow! I get a confirmation of cancellation from s****s academy, with no questioning about why I chose to cancel. If only they just could send my study material there would be no issues... now I am told even though they have candelled, I won't get my registration fees back.
Sheline Thwala is a rude, phathetic person... she calls me not to retain myself as a student, but to say "So if you want to cancel what must I do?"
The service is phatethic my word. Service stinks... Employees attitudes are atrocious!
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Replies (1)0
Replies (1)Skills Academy's replyOfficial
08 Jan 2019, 13:16Good Afternoon Jenel,
Thanks for notifying us of the difficulties you have been experiencing with our service recently.
We are very sorry for the inconvenience you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable.
I am further investigating your complaint and will get back to you today.
Regards,
Rashaad Sambaba
Student Support and Accounts Manager
Thanks for notifying us of the difficulties you have been experiencing with our service recently.
We are very sorry for the inconvenience you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable.
I am further investigating your complaint and will get back to you today.
Regards,
Rashaad Sambaba
Student Support and Accounts Manager
Skills Academy's reply08 Jan 2019, 13:16
Official
Good Afternoon Jenel,
Thanks for notifying us of the difficulties you have been experiencing with our service recently.
We are very sorry for the inconvenience you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable.
I am further investigating your complaint and will get back to you today.
Regards,
Rashaad Sambaba
Student Support and Accounts Manager
Thanks for notifying us of the difficulties you have been experiencing with our service recently.
We are very sorry for the inconvenience you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable.
I am further investigating your complaint and will get back to you today.
Regards,
Rashaad Sambaba
Student Support and Accounts Manager
