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KK
K.unknown K.unknown

1 reviews | Active since Dec 2020

30 Oct 2021, 09:55

Pathetic service and Money *****’s

These people are pathetic with their service in general. Firstly I started but wasn’t happy with the service and days later i canceled soon after they debuted R1150 from my account for something I had cancelled and no longer with them then the refund took a process of 14 days and got told by a consultant Debbie that I had to go reverse it myself she has nothing to do with that in a rude manner then after going to the bank and being explained I couldn’t they the only people who can and then when I sent a email no one wanted to call me back because they said I cancelled and no longer need to make contact with me what so ever because my account it closed and after trying for 7 days they eventually spoke to me and like I said 14 days later only paid my refund. They skipped the month of September and then end of October they started debuting my account again and feel no shame for *****ing people’s money then I called again and after wasting R100 airtime no one takes my calls and now I have to change my bank account because they are now **********ly taking my money with a cancelled service and now I have to be in this situation where I can tell the next person not to trust this people because they just sign you up take you money and leave you to the sharks...... there is no rating for this from skills academy they are pathetic ***** and cheats and for students trying to make a better further for themselves they do this. Who else has this happened to ? I can guarantee I am not the only out there and this should be heard.

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Replies (2)
Skills Academy
Skills Academy's reply31 Oct 2021, 00:35
Official
Greetings Keziah. 

We are very sorry to hear about this experience, we don't take student's money after they have cancelled and this seems like an error in our systems. Please give me your student number and we will investigate this situation.

Regards
KK
K.unknown K.unknown's update31 Oct 2021, 06:54
Reviewer Update
253628 is the student number you guys gave I am not happy with this because now u guys have taken my money that should have stayed in my account for my debt orders and now I’m going to be in arrears with my Accounts because u guys **********ly took my money out of my account without my permission I will also take this further because now I have to change banks and go through all that admin simply because you did ***** activity on my account and can no longer trust what u guys say. I want this refunded no later than end of business on Monday the 1st of November 2021 as well as my bank charges for a debit order that supposed to be stopped but failed to do so on your side and remove the Debicheck also because I can’t remove it on my bank app as well as the bank can not remove it ..... and I would like a refund of my 100 MTN airtime I had to use trying to call you guys whole morning yesterday as per the website said you open till 12pm and no one answered and again why do you have operating hours and no staff that should be available to take calls of who ever is calling this again is pathetic especially for a online distance learning program if you guys don’t know what you are doing or like you guys apparently stated error is your system then stop whatever you are doing give the peoples money back and shut down and give UNISA or other online institutions that has been longer in the game and knows how to deal with their students , give them the upper hand and you guys just step back. After this whole experience I would not refer you to a single soul out there I will make it known to students that are new that signed up also to pull out As some of them are my friends and I recommended them to you guys.