NEVER EVER AGAIN
From Assignments that were incorrect and SO badly written to arguments with lecturers giving students wrong information and refusing to admit they were wrong, it's been a nightmare studying through S****s Academy. It all started when they kept asking me to pay for my course - I had given them authority to deduct 3 payments from my credit card as I was paying in advance to benefit from the discount but they didn't know what they were doing. The point of studying through them was for the support from lecturers if it was needed. I ended up having to tell the lecturers how to do their job and correcting their assignments for them as they were clueless. And after the battle of getting them to update and correct the incorrect assignments, there were still students questioning the assignment answers. The assignments were so badly laid out too. One battled to understand what was going on half the time. I found other students on the various WhatsApp groups more helpful than the college. 10 weeks after completing my last assignment with them, I'm still waiting for my certificate. Querying this on the group I was told people received their certificate in a week, others said you had to ask them for a certificate. REALLY??? What do we pay them for? I went through to them and was told there was a system error. Rather bad admin. I would definitely NOT recommend S****s Academy to anyone and will not be completing the rest of my ICB course through them. I think I will be better off doing it on my own.
Thanks for notifying us of the difficulties you have been experiencing with our service recently.
We are very sorry for the inconvenience you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable.
As mentioned last week your certificate is on route to you and your issues mentioned above are taken very seriously and will be investigated.
Regards,
Nicola Steyn
Student Support Team Leader
Thanks for notifying us of the difficulties you have been experiencing with our service recently.
We are very sorry for the inconvenience you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable.
As mentioned last week your certificate is on route to you and your issues mentioned above are taken very seriously and will be investigated.
Regards,
Nicola Steyn
Student Support Team Leader
