KN
Kholekile N

1 reviews | Active since Dec 2024

25 Mar 2026, 14:17

I'm not happy with this issue of my introduction computer window 10 it is not solved till today. I'm not happy with you service at all. You call last week as you are solving it till today

I'm Nhlanhla Nkateko Nkosi students number 331277. I'm asking skills Academy to solve this issue of my introduction computer window 10. Now the send me the next assignment but not solving the one that it's behind, the one that they lost it. Their support stuff called me that if they dont get it they will send me books to redo it . The next thing the send me email that they got it & submitted to Andrew, then Andrew email me said it's not the one he want it.So please Skills Academy please can you solve this issue please. It's means u don't communicate among each other because you discuss the issue with person then to the other one call & ask you about the thing you already discussed with someone from your department. Then it's lot of email from different people. It's seems like you don't know your stories

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Replies (1)
Skills Academy
Skills Academy's reply25 Mar 2026, 14:58
Official
Dear Nhlanhla,

Thank you for reaching out to us again. We sincerely apologize for the ongoing frustration and the conflicting information you have received regarding your Introduction to Computers (Windows 10) assignment.
It is clear that there has been a breakdown in communication between our departments, and we understand how frustrating it is to repeat your story to multiple people without reaching a final resolution. We hear your concerns regarding the conflicting updates from our support staff and the feedback received from Andrew.
We take your feedback regarding our internal communication seriously. We are committed to streamlining this process and ensuring that your case is handled with the clarity and urgency it deserves to prevent any further delays in your studies.
A senior member of our team will reach out to you directly to provide a final, clear update on your assignment status and ensure this is resolved once and for all.

Kind regards,
The Skills Academy Team