1 reviews | Active since May 2026
Bad First Impression
I recently had a very disappointing experience with a consultant from Skills Academy. I called to ask a question regarding a confirmation letter I had received from my principal. I have a stutter, so sometimes it takes me a little longer to explain myself clearly.
While I was trying to speak and ask my question, the consultant interrupted me repeatedly by saying “okay, okay” in a dismissive manner before I had even finished explaining myself. She then continued speaking without allowing me to fully express my concern. I felt extremely uncomfortable and embarrassed by the interaction.
I remained polite, listened to her, and thanked her at the end of the call, but she simply responded with “okay” and hung up immediately.
As someone living with a speech difficulty, I believe patience, empathy, and professionalism are important when dealing with customers. No person should feel rushed or dismissed while trying to communicate. I hope Skills Academy can improve the way consultants handle clients who may need a little more time to express themselves.
Thank you for reaching out and sharing your experience with us. Please accept our deepest and most sincere apologies for the way you were treated during your recent call. Hearing that you felt uncomfortable and dismissed is truly heartbreaking, as this is the complete opposite of the service and values we stand for.At Skills Academy, we believe that every student deserves to be heard with patience, respect, and empathy. We failed to provide that to you, and for that, we are truly sorry. Your feedback is incredibly important, and we appreciate you bringing this to our attention so that we can take the necessary steps to improve.
We are taking the following actions immediately:
- Call Review: We are identifying the specific call to address the consultant’s conduct directly.
- Sensitivity Training: We will use this feedback to reinforce the importance of empathy and professional communication, ensuring our team understands how to support clients who may need more time to express themselves.
We value you as a student and are committed to ensuring that your future interactions with us are supportive and professional. If you still have questions regarding the letter from your principal, please let us know how we can best assist you—whether via email or a scheduled call—so we can give you our full and patient attention.
Kind regards,The Skills Academy Team
Thank you for reaching out and sharing your experience with us. Please accept our deepest and most sincere apologies for the way you were treated during your recent call. Hearing that you felt uncomfortable and dismissed is truly heartbreaking, as this is the complete opposite of the service and values we stand for.At Skills Academy, we believe that every student deserves to be heard with patience, respect, and empathy. We failed to provide that to you, and for that, we are truly sorry. Your feedback is incredibly important, and we appreciate you bringing this to our attention so that we can take the necessary steps to improve.
We are taking the following actions immediately:
- Call Review: We are identifying the specific call to address the consultant’s conduct directly.
- Sensitivity Training: We will use this feedback to reinforce the importance of empathy and professional communication, ensuring our team understands how to support clients who may need more time to express themselves.
We value you as a student and are committed to ensuring that your future interactions with us are supportive and professional. If you still have questions regarding the letter from your principal, please let us know how we can best assist you—whether via email or a scheduled call—so we can give you our full and patient attention.
Kind regards,The Skills Academy Team