RD
Ronelle D
1 reviews | Active since Jul 2021
26 Apr 2026, 14:40
Account paid..debit order not cancelled
I paid my childs course fees in full was even sent a paid up letter from them but still they deducting money from my account every time I email or watsapp I get told they will forward the matter to the financial apartment and then nothing I want my money back asap and the debitorder on my account cancelled..student number 333000
Helpful (0)
Replies (5)0
Replies (5)
Skills Academy's replyOfficial
28 Apr 2026, 09:11Dear Parent,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the continued debit orders despite your account being settled in full. We understand how frustrating it is to have funds deducted from your account after you have already received a "paid-in-full" letter.
We have received your request and have escalated this to our finance department as a matter of urgency.A member of our finance team will contact you directly to confirm that the debit order has been successfully cancelled and to provide you with the timeline for your refund.We apologize for the inconvenience this has caused you and your family.
Kind regards,The Skills Academy Team
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the continued debit orders despite your account being settled in full. We understand how frustrating it is to have funds deducted from your account after you have already received a "paid-in-full" letter.
We have received your request and have escalated this to our finance department as a matter of urgency.A member of our finance team will contact you directly to confirm that the debit order has been successfully cancelled and to provide you with the timeline for your refund.We apologize for the inconvenience this has caused you and your family.
Kind regards,The Skills Academy Team
Skills Academy's reply28 Apr 2026, 09:11
Official
Dear Parent,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the continued debit orders despite your account being settled in full. We understand how frustrating it is to have funds deducted from your account after you have already received a "paid-in-full" letter.
We have received your request and have escalated this to our finance department as a matter of urgency.A member of our finance team will contact you directly to confirm that the debit order has been successfully cancelled and to provide you with the timeline for your refund.We apologize for the inconvenience this has caused you and your family.
Kind regards,The Skills Academy Team
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the continued debit orders despite your account being settled in full. We understand how frustrating it is to have funds deducted from your account after you have already received a "paid-in-full" letter.
We have received your request and have escalated this to our finance department as a matter of urgency.A member of our finance team will contact you directly to confirm that the debit order has been successfully cancelled and to provide you with the timeline for your refund.We apologize for the inconvenience this has caused you and your family.
Kind regards,The Skills Academy Team
RD
Ronelle D's updateReviewer Update
28 Apr 2026, 13:56No one called me still waiting
RD
Ronelle D's update28 Apr 2026, 13:56
Reviewer Update
No one called me still waiting
Skills Academy's replyOfficial
28 Apr 2026, 14:20Dear Parent,
We sincerely apologize that you have not yet been contacted as promised. We understand how disappointing it is to be left waiting, especially when dealing with this matter.Please be assured that this has been escalated to our senior management team to ensure the matter is addressed today. We are prioritizing your account to resolve the issues regarding the incorrect debits.We will ensure that you are contacted directly to finalize this. Thank you for your continued patience while we correct this error.
Kind regards,The Skills Academy Team
We sincerely apologize that you have not yet been contacted as promised. We understand how disappointing it is to be left waiting, especially when dealing with this matter.Please be assured that this has been escalated to our senior management team to ensure the matter is addressed today. We are prioritizing your account to resolve the issues regarding the incorrect debits.We will ensure that you are contacted directly to finalize this. Thank you for your continued patience while we correct this error.
Kind regards,The Skills Academy Team
Skills Academy's reply28 Apr 2026, 14:20
Official
Dear Parent,
We sincerely apologize that you have not yet been contacted as promised. We understand how disappointing it is to be left waiting, especially when dealing with this matter.Please be assured that this has been escalated to our senior management team to ensure the matter is addressed today. We are prioritizing your account to resolve the issues regarding the incorrect debits.We will ensure that you are contacted directly to finalize this. Thank you for your continued patience while we correct this error.
Kind regards,The Skills Academy Team
We sincerely apologize that you have not yet been contacted as promised. We understand how disappointing it is to be left waiting, especially when dealing with this matter.Please be assured that this has been escalated to our senior management team to ensure the matter is addressed today. We are prioritizing your account to resolve the issues regarding the incorrect debits.We will ensure that you are contacted directly to finalize this. Thank you for your continued patience while we correct this error.
Kind regards,The Skills Academy Team
RD
Ronelle D's updateReviewer Update
30 Apr 2026, 09:54Still no refund
RD
Ronelle D's update30 Apr 2026, 09:54
Reviewer Update
Still no refund
Skills Academy's replyOfficial
30 Apr 2026, 10:06Dear Parent,
We sincerely apologize for the continued delay in processing your refund. We understand that this is incredibly frustrating and that you have been waiting for this to be finalized for some time.Please be assured that we are taking this matter very seriously. Your refund request is currently being prioritized by our finance department to ensure that the funds are returned to you as quickly as possible.We are working to resolve this immediately and will contact you directly to confirm once the payment has been processed.
Thank you for your continued patience.
Kind regards,
The Skills Academy Team
We sincerely apologize for the continued delay in processing your refund. We understand that this is incredibly frustrating and that you have been waiting for this to be finalized for some time.Please be assured that we are taking this matter very seriously. Your refund request is currently being prioritized by our finance department to ensure that the funds are returned to you as quickly as possible.We are working to resolve this immediately and will contact you directly to confirm once the payment has been processed.
Thank you for your continued patience.
Kind regards,
The Skills Academy Team
Skills Academy's reply30 Apr 2026, 10:06
Official
Dear Parent,
We sincerely apologize for the continued delay in processing your refund. We understand that this is incredibly frustrating and that you have been waiting for this to be finalized for some time.Please be assured that we are taking this matter very seriously. Your refund request is currently being prioritized by our finance department to ensure that the funds are returned to you as quickly as possible.We are working to resolve this immediately and will contact you directly to confirm once the payment has been processed.
Thank you for your continued patience.
Kind regards,
The Skills Academy Team
We sincerely apologize for the continued delay in processing your refund. We understand that this is incredibly frustrating and that you have been waiting for this to be finalized for some time.Please be assured that we are taking this matter very seriously. Your refund request is currently being prioritized by our finance department to ensure that the funds are returned to you as quickly as possible.We are working to resolve this immediately and will contact you directly to confirm once the payment has been processed.
Thank you for your continued patience.
Kind regards,
The Skills Academy Team