SissyBoy shoes with bd quality sent for assessment and not returned

Hello Peter,

In April 2018 I sent through an email to SissyBoy regarding shoes that I had recently bought that had faults. I am a regular SissyBoy shoe buyer and in the past had never had problems with their shoe quality.

Suddenly shoes that I had only worn twice tore open and the second pair looked like it was also about to tear, and I sent them an email explaining this. I was advised to send through the shoes and a proof of payment (obviously I don't keep slips of all shoes I buy so I had no proof of payment). Sissy Boy than said I can send through my bank statements, which I did.

Sissy Boy than sent Courier to my office to pick up the shoes for assessment in May 2018. Since that collection date, SissBoy or their supplier has made no contact with me regarding the shoes. I have sent out countless emails asking about my shoes and today I receive a contradictory email on what I was initially told. That my shoes are sitting at SissyBoy offices and not sent for assessment since May.

I am really disappointed at this and being told different stories on email regarding the shoes, an email sent previously had said the shoes are with the supplier.

Today I am being told the shoes are still to be sent to the supplier because SissyBoy was waiting for proof of payment. This is unacceptable. If they were not satisfied with my bank statements they should have responded as such beginning of June when the bank statements were sent!

Why am I being told mid July that my shoes are still not assessed. I think this is blatant disregard of customers and also quite frankly, sitting with my shoes for almost 3 months as if I don't need them is blatant consideration of customer satisfaction!

I need my 2 pairs of shoes, and it's unfair to expect me to wait another 3 months to get them back. I am really disappointed, because I own so any pairs that have not given me problems before and suddenly I raise an issue and this is how they treat a loyal customer to their brand.

If I could attach a picture to this, i'd send you my SissyBoy shoe collection (which I did attach to an email to SissyBoy).

Nothile