Joey Axel Jeggings- TERRIBLE quality after just 3 wears BAD customer service!

2 Months ago, 8 September 2019 to be exact I had bought my first pair of Sissyboy pants and was extremely excited as I have always wanted a pair. Regrettably after only wearing it 3 times on special occasions I noticed the stitch coming loose from the seam on the one back pocket and it made a pantyhose like tear downwards. I WAS EXTREMELY DISGUSTED! I would expect this from a R100 pair of jeggings but DEFINITELY NOT from a pair of Sissyboy pants at a cost of R1200. Its ****************!! Suddenly I regretted spending that money on pants that I wanted so badly. I attempted to fix it by hand so I could try and still get some value for the money I had spent on the jeggings but I was unable to do so without it being visible since it made the downward damage to the material. These was even another hole next to this one that started coming loose from the seam. That I was able to fix better as it was only on the seam. I find it utterly UNACCEPTABLE that one has to pay that kind of money for pants, only to wear them 3 times and on top of that having to fix it just to be able to wear it since the exchange period has expired! I would like a refund to my purchase or a new pair of pants which I can wear without trying to cover it up the whole time as a result of the poor workmanship on these pants. Sissyboy is a very reputable brand and it was the last thing I expected when purchasing this product. Unfortunately at the moment I feel like I won’t even advise anyone to by Sissyboy pants as the quality doesn’t seem to be what the price makes it out to be.

I contacted their customer support via email and was told that unfortunately they cannot help me since i bought the pants from Edgars and that i have a 6 month return period. Fair enough. Then my question was whether Edgars would accept my return since alternations have already been made to the length as well as my attempt to try and save their disintegrating product only to be told that i would have to sort that out with Edgars as they have different return policies etc.

THIS IS NOT AN EDGARS DEFECTIVE PRODUCT!!! They are merely the re seller of these bad products. It is the responsibility of SISSYBOY to attend to these quality defects no matter where their products were purchased. If all proof of purchase can be provided it is their responsibility to sort it out with the re-seller and advise the client where and when they can exchange / return the product to.

I saddens me to see how many complaints are seen here towards what is supposed to be pretty reputable brand! I await your urgent response.