Incorrect Order // To pay for Sissyboy's error

Item: Sissy Boy
Rating: 1
Author: Nickey H

I purchased an item online as a gift for our Managing Director's wife on 27 November and received the parcel today.

However, we did not receive the leather pants we ordered. Instead we received a cotton pants.

I did contact customer service immediately (spoke to Liam) and he told me to go in store to receive a voucher and sort it out at my own cost or send it back online and pay for the courier?

I do not think it is fair that I have to pay for Sissyboy's error?

Thank you

Helpful (0)

Replies (3)

Sissy Boy's replyOfficial

04 Dec 2020, 14:49

Hi Nickey,

Thank you for bringing this to our attention.

We do apologise for any inconvenience this has caused. Kindly be advised that a Customer Service Consultant will get in touch with you shortly to assist with your query.

Regards,

Sissy Boy

Sissy Boy's reply04 Dec 2020, 14:49

Official

Nickey H's updateReviewer Update

08 Dec 2020, 14:51

Good Day,

Thank you for your feedback.

Robyn from customer service contacted me on Friday 4 December and advised that she will assist with getting the incorrect order collected yesterday, 7 December and try her best to source my correct order, however, no once has collected the incorrect item as yet. I also have not received any updates or a reply to my email?

Thank you

Nickey H's update08 Dec 2020, 14:51

Reviewer Update

Nickey H's updateReviewer Update

31 Dec 2020, 20:14

Good Day, my order has been sorted out by a lovely lady called Nelly at your Eastgate Mall branch and Robyn at head office. Thank you

Nickey H's update31 Dec 2020, 20:14

Reviewer Update

Good Day, my order has been sorted out by a lovely lady called Nelly at your Eastgate Mall branch and Robyn at head office. Thank you