Horrific Customer Service which Management Refuses to Address!

I placed an paid for an order SBJ034910 on the 28th of January, to date i have not received email to notify me of the order being dispatched!

After my numerous calls to store which i required delivery of they informed they nothing has come through and i should call head office to expedite the order.

This morning i called headoffice and the reception informed me that they are extremely busy as the lady that use to work there has resigned! So Sissy Boy makes their inefficient management problems their customers? I left a message for the online manager Nazreen to call me after leaving 3 messages for her and the marketing director Carmelita to which no one responded.

Upon checking my mail now, i have received a customer notification from Sissy Boy informing me that it will take between 3 and 15 days for delivery as stated in their FAQs!

Is this a joke? Who reads FAQ if its not stipulated as part of the T&Cs. Today is day 12 since me placing the order! I require my items for a function this Sunday (11/02/18)!!! As i mentioned to the receptionist if my order can not be delivered timeously i require a refund immediately! Dont false advertise if you unable to manage customers expectations and duck behind your receptionist to field calls!!!

I believe that refunds will be processed upon items being delivered to the store, this is unacceptable!!

I have never experienced such horiffic service in my life!