Best Customer Service

I submitted a complaint on Sissy Boy jeans a while ago after having a few bad experiences with studs coming off etc. Alex contacted me soon after the complaint and explained what my options were with the jeans. As I didn't have proof of purchase anymore I couldn't return it to Edgars etc. However, SB was willing to repair the jeans for me, free of charge.<br> <br> I only had to drop it off at a SB store of my choice and they couriered it to their head office for free. Alex kept me updated on how the repairs were progressing. There was a slight mishap with the one jean, but Alex immediately offered a replacement jean in order to make up for it, which really impressed me.<br> <br> After about 2 weeks I was notified I could collect my jeans from my nearest store. When I got them, they were packaged in a SB bag and wrapped with a SB ribbon, along with some spare studs for in case any come loose again. I was so impressed with the way they packaged it for me. It felt like the jeans were brand new again. She also included the replacement jean in the correct size.<br> <br> I really want to thank you for the outstanding customer service, as it is so hard to come by nowadays. Will continue supporting your brand. :)