Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sirago Underwriting Managers earns strong praise for its consultants, with clients repeatedly naming individuals who explain gap cover clearly and follow through. Customer Service & Staff Quality (4.4) and Communication & Responsiveness (3.8) carry the experience, while Claims Processing & Authorisation (3.0) is the recurring friction point, with members describing long waits, rejected shortfall claims and calculation disputes.
Top Strengths:
- •Customer Service & Staff Quality: Consultants such as Palesa Makamo, Keenan Matthews, Nirese Sardinha, Lucinda, Mali and Delona Gumede are named again and again for patience, clear explanations and going the extra mile, even when clients call frustrated or confused.
Replied to 90% of negative reviews
Reply time on negative reviews: 45h 1m
TrustIndex
7.6
Ranking
#2
in Gap Cover
Reply Time
31h 46m
NPS Score
76
Recommended: Very Likely
Replied to 90% of negative reviews
Reply time on negative reviews: 45h 1m
Nov '25 - Oct '26
Frequently Asked Questions About Sirago Underwriting Managers
What do customers say about Sirago Underwriting Managers?
Based on recent customer reviews, Sirago Underwriting Managers earns strong praise for its consultants, with clients repeatedly naming individuals who explain gap cover clearly and follow through. Customer Service & Staff Quality (4.4) and Communication & Responsiveness (3.8) carry the experience, while Claims Processing & Authorisation (3.0) is the recurring friction point, with members describing long waits, rejected shortfall claims and calculation disputes.
What is Sirago Underwriting Managers's biggest strength?
Sirago Underwriting Managers's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Consultants such as Palesa Makamo, Keenan Matthews, Nirese Sardinha, Lucinda, Mali and Delona Gumede are named again and again for patience, clear explanations and going the extra mile, even when clients call frustrated or confused.
What are the most common complaints about Sirago Underwriting Managers?
The most common complaint about Sirago Underwriting Managers, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. A recurring theme is shortfall claims taking months, repeated document requests for items already sent, disputed payout calculations and MRI related rejections that members feel contradict earlier decisions on similar claims.
How does Sirago Underwriting Managers compare to other Gap Cover companies?
Sirago Underwriting Managers scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Gap Cover, compared to the Gap Cover industry average of 1.8. Their strongest theme is Customer Service (4.4); their weakest is Claims Processing (3). The top AI-rated Gap Cover business on Hellopeter is Sirago Underwriting Managers (3.7). How is the AI Score calculated? →
Is Sirago Underwriting Managers trustworthy?
Sirago Underwriting Managers has a TrustIndex of 7.6 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 45 hours 1 min. Hellopeter has tracked Sirago Underwriting Managers across 231 total reviews. How is the TrustIndex calculated? →
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2021
Excellent customer service thank you Keenan Matthews
Thank you Keenan Matthews for your exceptional assistants with my long outstanding claims. You took ownership of the matter and ensured the matter was resolved
1 reviews | Active since Jun 2018
No existent service. Do not take gap cover out with Sirago
Their service is non existent. Put in a claim over a month ago and still waiting on feedback. Back and forth correspondence with emails that don’t even make mention of who you are communicating with. There has been no proper answers regarding my claim. I have requested feedback several times re the outcome of my claim but absolutely no answer from anyone. A person pays every month for a service that is not even poor but non existent.
1 reviews | Active since Jun 2018
No existent service. Do not take gap cover out with Sirago
Their service is non existent. Put in a claim over a month ago and still waiting on feedback. Back and forth correspondence with emails that don’t even make mention of who you are communicating with. There has been no proper answers regarding my claim. I have requested feedback several times re the outcome of my claim but absolutely no answer from anyone. A person pays every month for a service that is not even poor but non existent.
1 reviews | Active since Sept 2026
Friendly welcome to Sirago
I’d like to compliment Lucinda from Sirago for her excellent service. She was incredibly friendly and welcoming when she called to welcome me to the gap cover. She took the time to make the experience feel personal and made a great first impression. Thank you, Lucinda, for your kindness and professionalism. It’s lovely to receive such friendly service! ⭐⭐⭐⭐⭐
1 reviews | Active since Sept 2026
Friendly welcome to Sirago
I’d like to compliment Lucinda from Sirago for her excellent service. She was incredibly friendly and welcoming when she called to welcome me to the gap cover. She took the time to make the experience feel personal and made a great first impression. Thank you, Lucinda, for your kindness and professionalism. It’s lovely to receive such friendly service! ⭐⭐⭐⭐⭐
1 reviews | Active since May 2023
Gap Cover Query
Please could I give praise to Asavela from Sirago Underwriting Manager who was absolutely exceptional in her handling of my queries. She was patient with me and went to great lengths to explain in great detail what I needed to do. Kudos to her. Give that girl a raise
1 reviews | Active since May 2023
Gap Cover Query
Please could I give praise to Asavela from Sirago Underwriting Manager who was absolutely exceptional in her handling of my queries. She was patient with me and went to great lengths to explain in great detail what I needed to do. Kudos to her. Give that girl a raise