*********** Staff

Item: Singapore Airlines
Rating: 1

On the 16th November 2016 I approached the Singapore Air Line Check-in with my Passport and luguedge to check in for flight SQ479. I was told to wait because my ticket was only one way. I said that I am a Pensioner and my Wife is a Malaysian Citizen and i gave them prove of my marriage certificate and a copy of here Malaysian ID. The Manager was called and instructed other personal to tell me that I have to purchase a return flight ticket to South Africa without talking to me just by looking at my passports, marriage certificate and my wife's copy of Malaysian ID. It was all decided between the Check in Staff attendants. They called a Ticket Agent to for me to purchase a return ticket and it would be just under R16000.00. I refused and the time was catching up and they would not allow me to enter. My luguige was taken out from the scale and brought to me. I sat on the trolley and was given a chair because I have a back injury and have been in pain just as I showed on my ticket added request. Finally the Lady Manager which I do not recall her name, but she has tiny scars on the upper right cheek approached me when I said to the Gentlemen "Can I please have my money back because you can't do that." She said, "Where did you buy your ticket? Was it on the Internet with your Credit Card?" I said " yes" She said "then get the money from the website." Waving her hand up and turned her back on me. I immediately went to the Internet and experienced bad Internet connection because of Cookies on the website and the time was ticking. I was in a terrible nerves situation. My Wife kept telling me on the phone that I must stay calm because it’s no good for a person of my age to get upset. I keet on saying that I will not use the flight ticket and this is a violation of my rights. They brought the regulation and I showed the Gentlemen that it says that I could be libel for a return ticket and it does not say that I must possess a ticket. I could clearly see that I am dealing with *********** people costing me to lose my flight adding accommodation costs and involving in unnecessary waste of time. I also mentioned that I am applying for a Spouse Program Visa in Malaysia and I have 3 months to do that. I also said that I could go to any other country to renew my visa and do not need to come back to South Africa. I actually have rented my house out and have been staying in a Flora Hill Guest House since May 2016 in Springs Gauteng. Sankie State Agent has been renting my house since May 2016. I also showed some of my old passports to prove of the Spouse program Visas, that I have been applying. With no pity I was refused and forced to purchase a return flight to South Africa. I finally was allowed in after have sent prove via email to: ********** I was terribly upset. I tried to sleep on the flight SQ479, I just could not. Half way through the night, I called the Flight attendant and asked for assistance to give me information support to lodge a complaint. I where asked for my details, which I gave including my wife's details and contacts. I was told that someone would see me from ticketing because I was rushing to catch my flight to Malaysia MY322 Boarding time 6:20 AM at Terminal 2 E6 a long way to travel on a wheelchair pooled by a lightweight Lady half my size from Terminal 3 on carpet floor. There was no one that came, or contacted us regarding this matter. I was forced to purchase a flight ticket value to me after tax R 8333.56 that I will never use it. I am still deeply upset and looking for official justified apology and compensation for endless nightmare due to *********** Staff personal.

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