NJ
Natasha J
1 reviews | Active since Sept 2009
29 Aug 2024, 13:38
VERY BAD SERVICE
i am very dissappointed in Simply I have a policy by them for how many years I did inform that my previous bank I am having problems with them money going missing and debit orders being reversed i sent an email with my new bank details and noone came back to me and today I had to call them myself and ask what is happening and they telling me i must pay for 2 months a premium before its reinstated but as i know you need to pay for one month for it to e reinstated.
this is not fair
have been paying this policy for w few years now
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Simply Financial Services's replyOfficial
06 Sept 2024, 09:26Dear Natasha - we're sorry you had a difficult experience. According to our records, you have lapsed this policy 3 times. On a phone call with our agent, you agreed to pay to reinstate the policy. Thereafter you've taken no more of our phone calls, and you haven't paid the premium. As you work in insurance, you'll know that if you don't pay the premium, then the policy is no longer active. Please call us if you'd like to take out a policy.
Simply Financial Services's reply06 Sept 2024, 09:26
Official
Dear Natasha - we're sorry you had a difficult experience. According to our records, you have lapsed this policy 3 times. On a phone call with our agent, you agreed to pay to reinstate the policy. Thereafter you've taken no more of our phone calls, and you haven't paid the premium. As you work in insurance, you'll know that if you don't pay the premium, then the policy is no longer active. Please call us if you'd like to take out a policy.