ZL
Zuko L
1 reviews | Active since Jul 2016
28 May 2026, 13:55
Unjust claim delay
I am writing this email with a heavy heart, utterly exhausted and deeply traumatized by the treatment I am receiving from Simplify Financial Services. I am currently mourning the devastating loss of my brother, but instead of being allowed to grieve in peace, I am being subjected to an agonizing runaround that is severely affecting me psychologically. I am appalled by the fact that you are now demanding documentation and requirements that were never mentioned or requested at the point of sale when I purchased this funeral policy.
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Simply Financial Services's replyOfficial
28 May 2026, 14:51Good day,
Please accept our deepest and most heartfelt condolences on the devastating loss of your brother. We are truly sorry to hear about the immense pain you are going through, and we deeply regret that this process has added to your stress and psychological distress during an already incredibly difficult time.
We completely understand your frustration regarding the request for documentation. While we always aim to make the claims process as seamless as possible, we are required to conduct a standard verification process to finalise all policy assessments.
Currently, your claim is under active review as we confirm certain supporting employment and policy-related details. Our team is working diligently to complete these checks as quickly as possible. If we require any further documentation or clarification, we will reach out to you directly.
Please rest assured that as soon as these mandatory verifications are complete, your claim will be finalised without any unnecessary delay.
Thank you for your patience and for bringing your experience to our attention.
Warm regards,
The Simply Team
Please accept our deepest and most heartfelt condolences on the devastating loss of your brother. We are truly sorry to hear about the immense pain you are going through, and we deeply regret that this process has added to your stress and psychological distress during an already incredibly difficult time.
We completely understand your frustration regarding the request for documentation. While we always aim to make the claims process as seamless as possible, we are required to conduct a standard verification process to finalise all policy assessments.
Currently, your claim is under active review as we confirm certain supporting employment and policy-related details. Our team is working diligently to complete these checks as quickly as possible. If we require any further documentation or clarification, we will reach out to you directly.
Please rest assured that as soon as these mandatory verifications are complete, your claim will be finalised without any unnecessary delay.
Thank you for your patience and for bringing your experience to our attention.
Warm regards,
The Simply Team
Simply Financial Services's reply28 May 2026, 14:51
Official
Good day,
Please accept our deepest and most heartfelt condolences on the devastating loss of your brother. We are truly sorry to hear about the immense pain you are going through, and we deeply regret that this process has added to your stress and psychological distress during an already incredibly difficult time.
We completely understand your frustration regarding the request for documentation. While we always aim to make the claims process as seamless as possible, we are required to conduct a standard verification process to finalise all policy assessments.
Currently, your claim is under active review as we confirm certain supporting employment and policy-related details. Our team is working diligently to complete these checks as quickly as possible. If we require any further documentation or clarification, we will reach out to you directly.
Please rest assured that as soon as these mandatory verifications are complete, your claim will be finalised without any unnecessary delay.
Thank you for your patience and for bringing your experience to our attention.
Warm regards,
The Simply Team
Please accept our deepest and most heartfelt condolences on the devastating loss of your brother. We are truly sorry to hear about the immense pain you are going through, and we deeply regret that this process has added to your stress and psychological distress during an already incredibly difficult time.
We completely understand your frustration regarding the request for documentation. While we always aim to make the claims process as seamless as possible, we are required to conduct a standard verification process to finalise all policy assessments.
Currently, your claim is under active review as we confirm certain supporting employment and policy-related details. Our team is working diligently to complete these checks as quickly as possible. If we require any further documentation or clarification, we will reach out to you directly.
Please rest assured that as soon as these mandatory verifications are complete, your claim will be finalised without any unnecessary delay.
Thank you for your patience and for bringing your experience to our attention.
Warm regards,
The Simply Team