LT
Lebogang T
1 reviews | Active since Oct 2019
15 Feb 2023, 17:30
**** and *****
Money has been deducted from my PayPoint for insurance that I am alleged to have taken. I called the company and a male by the name of Mongezi requested that I send a bank statement and payslip to get my money back. And to date, my money has not been paid back.
Helpful (0)
Replies (4)0
Replies (4)
Simply Financial Services's replyOfficial
28 Feb 2023, 18:10Hi Lebo - we apologise for this horrible experience. We acknowledge that a couple of independent intermediaries have made ********** sales on our platform. The intermediaries in question are no longer selling our policies and we are taking action against them. We are also placing safeguards in our processes to make sure it doesn't happen again. Since your message, we have refunded your premiums and hopefully you are happier. Please do get in contact if you still need further action. Thanks.
Simply Financial Services's reply28 Feb 2023, 18:10
Official
Hi Lebo - we apologise for this horrible experience. We acknowledge that a couple of independent intermediaries have made ********** sales on our platform. The intermediaries in question are no longer selling our policies and we are taking action against them. We are also placing safeguards in our processes to make sure it doesn't happen again. Since your message, we have refunded your premiums and hopefully you are happier. Please do get in contact if you still need further action. Thanks.
LT
Lebogang T's updateReviewer Update
28 Feb 2023, 19:12Hi. I did receive the refund. Thanks for getting back to me and yes it would be appricated if actions are taken against them.
LT
Lebogang T's update28 Feb 2023, 19:12
Reviewer Update
Hi. I did receive the refund. Thanks for getting back to me and yes it would be appricated if actions are taken against them.
Simply Financial Services's replyOfficial
28 Feb 2023, 21:04Many thanks Lebo. Yes we are definitely taking further action and they are no longer selling our policies. Our customers are truly important to us, so we really appreciate you getting in touch.
Keep well and thanks again for your response.
Keep well and thanks again for your response.
Simply Financial Services's reply28 Feb 2023, 21:04
Official
Many thanks Lebo. Yes we are definitely taking further action and they are no longer selling our policies. Our customers are truly important to us, so we really appreciate you getting in touch.
Keep well and thanks again for your response.
Keep well and thanks again for your response.
Simply Financial Services's replyOfficial
13 Jul 2023, 10:21hi Lebogang - would you consider changing your rating here after your issue has been resolved?
Simply Financial Services's reply13 Jul 2023, 10:21
Official
hi Lebogang - would you consider changing your rating here after your issue has been resolved?