Misleading clients to take policies

I was contacted last year sometime by a representative of simply finicial services for a funeral cover quote. I wanted to take out funeral cover for my aunt. The representative said that they do offer cover for extended family members and I went on to take the funeral policy. When I put in a claim after my aunt was deceased, I was contacted by a consultant wanting to know what my relationship was with my aunt, when I said that she was my sister's monter in law my claim had been declined. I requested the voice recording of when I took the policy, the record proves when I said I wanted to take the policy for my aunt, I was never asked what was my relationship to my aunt rather told that they offer funeral cover for extended family. I tried contacting the compliance officer provided by the decline letter, the number is always busy. Had I been asked and told initially when I was taking the policy that it wouldn't pay out if my aunt was my sister's mother in I would have not taken out the policy.