MM
Miranda M
1 reviews | Active since Feb 2010
13 Nov 2023, 11:31
Million excuses not to pay out
Why do you have business for foreign people if you are going to have a problem paying out when it's time to claim.? First, it was the fact that my Helper passed on in Zimbabwe, on a visit to her home. Next it was the fact that the Zimbabwe death certificate is handwritten, even though it's stamped with an official stamp. You can just call their Home Affairs to verify the death. Then it was the beneficiaries' affidavits which are very clear with their wishes and reasons. Now, it's what she passed on from even though the Dr has specifically stated that it was undiagnosed. She was unaware of the condition. What next? Promises for calls backs which never materialise. How long does it take to process a claim? In 2nd month now. The beneficiaries are waiting for the money. I wouldn't recommend ypur Domestic Help cover to anyone. It seems it's painful to part with the money whereas it was easy to receive the premiums for years. Kevin has been assisting me. He is nice but nice dows not pay the bills for the beneficiaries.
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Replies (7)0
Replies (7)
Simply Financial Services's replyOfficial
13 Nov 2023, 14:15Hi Miranda - apologies that you're upset about the service you've received. We just wanted to share that the the claim was received with inconsistent information, expired passport stamps and no proof that the deceased had left the country and returned. There was no proof that she was actively working - her permit expired in 2015. Medical information showed that she should have been on treatment but there was no information to confirm a diagnosis.
Also, there was a request that the benefit should be paid to the employer as the beneficiaries have no South African bank accounts. As you can imagine, this is problematic as we need to ensure that the beneficiaries are actually the recipients as originally intended. We have been requesting information and been in regular contact with yourself, the employer - our last communication was the last working day before your complaint, i.e. Friday. As soon as we are able to get the necessary information, we will resolve this issue. Please continue to communicate with us at ***, so we can resolve it speedily.
Also, there was a request that the benefit should be paid to the employer as the beneficiaries have no South African bank accounts. As you can imagine, this is problematic as we need to ensure that the beneficiaries are actually the recipients as originally intended. We have been requesting information and been in regular contact with yourself, the employer - our last communication was the last working day before your complaint, i.e. Friday. As soon as we are able to get the necessary information, we will resolve this issue. Please continue to communicate with us at ***, so we can resolve it speedily.
Simply Financial Services's reply13 Nov 2023, 14:15
Official
Hi Miranda - apologies that you're upset about the service you've received. We just wanted to share that the the claim was received with inconsistent information, expired passport stamps and no proof that the deceased had left the country and returned. There was no proof that she was actively working - her permit expired in 2015. Medical information showed that she should have been on treatment but there was no information to confirm a diagnosis.
Also, there was a request that the benefit should be paid to the employer as the beneficiaries have no South African bank accounts. As you can imagine, this is problematic as we need to ensure that the beneficiaries are actually the recipients as originally intended. We have been requesting information and been in regular contact with yourself, the employer - our last communication was the last working day before your complaint, i.e. Friday. As soon as we are able to get the necessary information, we will resolve this issue. Please continue to communicate with us at ***, so we can resolve it speedily.
Also, there was a request that the benefit should be paid to the employer as the beneficiaries have no South African bank accounts. As you can imagine, this is problematic as we need to ensure that the beneficiaries are actually the recipients as originally intended. We have been requesting information and been in regular contact with yourself, the employer - our last communication was the last working day before your complaint, i.e. Friday. As soon as we are able to get the necessary information, we will resolve this issue. Please continue to communicate with us at ***, so we can resolve it speedily.
MM
Miranda M's updateReviewer Update
13 Nov 2023, 14:40Please, I can challenge you with proof for each statement you have made here. I supp**** all the documents you are querying here from the word go. Also, why did you not query these if you felt the information wasn't sufficient, in a phone call or email? Why am I only finding out about this today? As I say, I have all your answers.
Please do not posture for the public and make excuses, just finalise your case with a yes or no and the beneficiaries can know where they stand. They are in limbo and life has to go on after their loss. You can do better.
Please do not posture for the public and make excuses, just finalise your case with a yes or no and the beneficiaries can know where they stand. They are in limbo and life has to go on after their loss. You can do better.
MM
Miranda M's update13 Nov 2023, 14:40
Reviewer Update
Please, I can challenge you with proof for each statement you have made here. I supp**** all the documents you are querying here from the word go. Also, why did you not query these if you felt the information wasn't sufficient, in a phone call or email? Why am I only finding out about this today? As I say, I have all your answers.
Please do not posture for the public and make excuses, just finalise your case with a yes or no and the beneficiaries can know where they stand. They are in limbo and life has to go on after their loss. You can do better.
Please do not posture for the public and make excuses, just finalise your case with a yes or no and the beneficiaries can know where they stand. They are in limbo and life has to go on after their loss. You can do better.
MM
Miranda M's updateReviewer Update
13 Nov 2023, 14:47I as the Employer took the decision to cover my Employee years ago. That money is for the beneficiaries. Nothing forced me to take out cover. The beneficiaries have explained to you why they do not have bank accounts and wrote this in their affidavits. Kevin called and spoke to them directly. Still, you make me out to be the bad person. I don't want their money. I have had a 21-year relationship with them and it is still continuing. Their word should be enough for you, surely?
MM
Miranda M's update13 Nov 2023, 14:47
Reviewer Update
I as the Employer took the decision to cover my Employee years ago. That money is for the beneficiaries. Nothing forced me to take out cover. The beneficiaries have explained to you why they do not have bank accounts and wrote this in their affidavits. Kevin called and spoke to them directly. Still, you make me out to be the bad person. I don't want their money. I have had a 21-year relationship with them and it is still continuing. Their word should be enough for you, surely?
Simply Financial Services's replyOfficial
13 Nov 2023, 16:03hi Miranda, again, apologies for your frustration. Our last conversation with you was on Friday when we needed to confirm the medical condition that we are currently investigating, and we have submitted the claim for a discussion with regards to the irregular information received. I'm sorry we haven't been able to process this more speedily, but there has been information missing and we are trying to put all the pieces together, to make sure that the beneficiaries are able to get what they are due. Thanks for your patience and we will keep in touch to resolve this as speedily as possible.
Simply Financial Services's reply13 Nov 2023, 16:03
Official
hi Miranda, again, apologies for your frustration. Our last conversation with you was on Friday when we needed to confirm the medical condition that we are currently investigating, and we have submitted the claim for a discussion with regards to the irregular information received. I'm sorry we haven't been able to process this more speedily, but there has been information missing and we are trying to put all the pieces together, to make sure that the beneficiaries are able to get what they are due. Thanks for your patience and we will keep in touch to resolve this as speedily as possible.
MM
Miranda M's updateReviewer Update
13 Nov 2023, 16:12Again, missing information - all you have to do is ask. I have just emailed you and sent what you dispute as never having been sent to you before. Aso, feel free to ask if anything else is required.
I just need closure on this.
I just need closure on this.
MM
Miranda M's update13 Nov 2023, 16:12
Reviewer Update
Again, missing information - all you have to do is ask. I have just emailed you and sent what you dispute as never having been sent to you before. Aso, feel free to ask if anything else is required.
I just need closure on this.
I just need closure on this.
Simply Financial Services's replyOfficial
13 Nov 2023, 16:31hi Miranda - totally understand the need for closure, we will do our best to help you as speedily as possible.
Simply Financial Services's reply13 Nov 2023, 16:31
Official
hi Miranda - totally understand the need for closure, we will do our best to help you as speedily as possible.
MM
Miranda M's updateReviewer Update
10 Jan 2024, 11:08After lots of fighting, this policy was eventually paid out. I just saw money in my bank account and there was no discharge letter from the company. Yes, paid into my account as per the beneficiaries' wishes, as they do not have bank accounts. However, the money remains theirs.
MM
Miranda M's update10 Jan 2024, 11:08
Reviewer Update
After lots of fighting, this policy was eventually paid out. I just saw money in my bank account and there was no discharge letter from the company. Yes, paid into my account as per the beneficiaries' wishes, as they do not have bank accounts. However, the money remains theirs.