Early debit orders damaging my credit record and bank costs

You Simply think this is a laughing matter when you call. Person laughing at you...

I just got a call (phone went dead), an SMS and an email from Simply to state that your debit order failed. I have tried to call back but your system (when selecting option 1) is so unclear that it is impossible to hear what the person is saying.

Please note that my premiums are up to date. The debit orders are set to be taken on the 25th of each month but it is now 2nd month in a row that you try to take an early debit order. I have discussed this with you last month.

This is not only costly in terms of bank costs but is damaging my credit record.

I have been a customer for more than 5 years, why is this happening?

Herman Saayman Cell: ***